Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

View other StepChange products

4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Nothing but amazing and helpful.

Nothing but amazing and helpful. I feel.in control of my life again thanks to the support provided Reviewed on: 1st May 2024

Fantastic.

Fantastic. I was so depressed and couldn't see a way out until they gave me so much help and support. Reviewed on: 1st May 2024

A service that lifts pressure and anxiety

Exceptional service. StepChange advisors have shown me absolute compassion and kindness. I felt no judgement. Their system of engaging on behalf of clients lifts so much pressure and anxiety. Reviewed on: 1st May 2024

I was at my wits end trying to balance my debts.

I was at my wits end trying to balance my debts. I couldn’t see a light at the end of the tunnel, but now with step change helping me I have a way out and I can live without debtors breathing down my neck. Reviewed on: 1st May 2024

people were just so helpful and friendly, they helpe...

people were just so helpful and friendly, they helped with how to go forward with my son's debt and other help that he might need, they supported us taking the right steps for him and contacted the companies, which really helped in taking the stress off of us, and made a difficult situation so much easier for us, I can't thank them enough for all their help Reviewed on: 1st May 2024

Amazing service- no stress debt solution

They have took the stress out of me dealing with debt. I will be debt free in under a year now- it started at £15k. Reviewed on: 1st May 2024

So very supportive and helpful at a very difficult t...

So very supportive and helpful at a very difficult time. Reviewed on: 1st May 2024

During Covid I got into financial difficulties

During Covid I got into financial difficulties, I contacted Stepchange and the advisor talked me through all of the available options and was very sympathetic. I can now see the light at the end of the tunnel and can sleep sound at night. I can’t thank them enough Reviewed on: 1st May 2024

An excellent organisation

Took away a huge amount of stress when I couldn't cope with life in general Reviewed on: 1st May 2024

StepChange are a life saver

StepChange have been excellent and very patient from the start. I was nervous about reaching out about my debts but as soon as I finished talking with them, I felt so much better and like there was a light at the end of the tunnel. I now feel I can breathe a little and some weight off of my shoulders. StepChange are wonderful and so helpful at every stage. Thank you. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.84 from 87 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub