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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16622 reviews)

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4.95

Based on 16,622 reviews, last reviewed 10th May 2026

91750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have had help from step change previously and have... I have had help from step change previously and have come back they never let you down and always helpful to help people going through hard circumstan... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16622)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I was in a lot of debt.

I was in a lot of debt. Stepchange helped me. Without judgement, without prejudice and in a calm, respectful and understanding way they helped me sort my life out. Reviewed on: 1st May 2024

Any worries i had were dealt with by step change,kee...

Any worries i had were dealt with by step change,keeps me from worrying to much ,as i was very bad earlier. Reviewed on: 1st May 2024

Debt Management plan with StepChange

Getting to the point of requiring debt management is never a good thing but the charity as a whole is a brilliant one and the staff are great and helpful Reviewed on: 1st May 2024

Excellent service

It was an easy process from the start. Guided through each step. And kept informed at all times Reviewed on: 1st May 2024

Step change has been so helpful and have helped me t...

Step change has been so helpful and have helped me through very worrying and stressful Financial Times thank you step change Reviewed on: 1st May 2024

Helping me to succeed financially

Helping me through a very difficult financial time.Just had my second review and feel much more relaxed about my finances and determined to conclude my debt management plan asp.many thanks stepchange Reviewed on: 1st May 2024

Help to save myself

To have someone t who doesn’t judge you .are kind ,understanding,and have patience whilst you sob to them about how you can’t cope and see no future for the mess your in.then they sort it out for you…the burden that you carried for so long starts to lift…because they step in and help you save yourself Reviewed on: 1st May 2024

Stepchange have been brilliant lremoved my worrie...

Stepchange have been brilliant and removed my worries I now just pay once a month Reviewed on: 1st May 2024

They provided an excellent service.

They provided an excellent service. I can now say I am debt free and that is because of step change. It is very easy to use there service on line or by phone. They are very friendly and helpful and donot judge. Reviewed on: 1st May 2024

Excellent web tools that really help face and deal w...

Excellent web tools that really help face and deal with your debts. Such a load off my mind! Reviewed on: 1st May 2024

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