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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

5
I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024
Wayne Andrews's avatar
Wayne Andrews

Efficient and reassuring

5
Efficient and reassuring , knowledgeable staff and practical solutions Reviewed on: 15th May 2024
David M's avatar
David M

Very easy to setup a debt management plan.

5
Very easy to setup a debt management plan. Stepchange keeps you up to date and explain everything in clear detail on the next steps. Reviewed on: 15th May 2024
David's avatar
David

So grateful to Stepchange

5
Was unsure where to start with my debts and felt I was drowning. Stepchange was wonderful. Now I have my debts structured and am making a manageable monthly payment. Great website helps me keep track of my debt repayments and balance. Annual review (done online) ensures repayments are set at the right amount. One of the best decisions I've made. Reviewed on: 15th May 2024
Elizabeth M's avatar
Elizabeth M

Offer the best solutions to your financial problems...

5
Offer the best solutions to your financial problems and make you feel at ease Reviewed on: 15th May 2024
Malcolm Worrell's avatar
Malcolm Worrell

Excellent service

5
Excellent service over the years step change has provided me with very good advice and help me with stressful moment. Reviewed on: 15th May 2024
Sam's avatar
Sam

Step change provided me with a solution at a time wh...

5
Step change provided me with a solution at a time when I felt there were none. I had some debts that I wanted to pay but needed more time. I was desperate and step change helped me beyond belief. I can't thank them enough for their caring and professional help. Reviewed on: 15th May 2024
Alex's avatar
Alex

Debt anxiety gone.

5
Stepchange put all my debts in one place, now I only pay one manageable amount each month. Reviewed on: 15th May 2024
Denise McAllister's avatar
Denise McAllister

Peace of debt

5
Stepchange relived me from a lot of financial stress by consolidating my debt to one monthly payment. Reviewed on: 15th May 2024
Adam D's avatar
Adam D

They lifted the weight from my shoulders

5
They were kind and non judgemental on the phone and set up a payment plan for me Reviewed on: 15th May 2024
Sarah G's avatar
Sarah G

Excellent service

5
Excellent service, helpful team, easy to apply online and manage account Reviewed on: 15th May 2024
Rachel Browne's avatar
Rachel Browne

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