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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helpful.

Always have been really helpful whenever I have needed to contact them Reviewed on: 15th May 2024

Step Change have been very helpful!

Step Change have been really helpful, got all my debts in one managable monthly payment which really helped me a lot!! Reviewed on: 15th May 2024

Couldn’t ask for better

They are absolutely brilliant kind non judgemental experienced excellent advice and honest. If I hadn’t found them I don’t where I would be today.. Reviewed on: 15th May 2024

Very helpful information.

Very helpful information..& explaining how it works for me. Reviewed on: 15th May 2024

Excellent very helpful and reassuring

Excellent very helpful and reassuring Reviewed on: 15th May 2024

Extremely helpful, very patient and understanding.

Extremely helpful, very patient and understanding. I suffer from anxiety and they helped me by going through everything step by step, would highly recommend. Reviewed on: 15th May 2024

Brilliant company

Well what can I say Stepchange saved my life with debt would highly recommend for anyone with a lot of debt I’m nearly coming to the end with my dmp and couldn’t thank Stepchange enough great company! Reviewed on: 15th May 2024

They are lovely no judgmental people who genuinely w...

They are lovely no judgmental people who genuinely want to help. From the start they were kind and understanding. It was a quick and simple plan to set up but provided me with a solid foundation in which to proceed to get my debts under control Reviewed on: 15th May 2024

In the COVID time I go down with my debit,they help...

In the COVID time I go down with my debit,they help me and was great Reviewed on: 15th May 2024

No problems with help I was given!

No problems with help I was given!! Reviewed on: 15th May 2024

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