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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

So easy to understand

Was so easy to set up with no hidden fees and no complications they are very help full and calculate what u xan afford to pay back would definitely recommend Reviewed on: 15th May 2024

Excellent Debt Management Company

Very helpful in my debt management decisions, could not have done it without their help Reviewed on: 15th May 2024

Stepchange have enabled me to deal with my dire fina...

Stepchange have enabled me to deal with my dire financial situation Reviewed on: 15th May 2024

Amazing customer service and make you feel very much...

Amazing customer service and make you feel very much at ease. Very easy to communicate with. Reviewed on: 15th May 2024

The debt management team are very understanding and...

The debt management team are very understanding and very helpful, they help to take out the stress of unfortunate situation and give great support and guidance. Reviewed on: 15th May 2024

Stepchange helped me when I needed help.

Stepchange helped me when I needed help.So grateful Reviewed on: 15th May 2024

Top organisation

Contacted stepchange to help oit with an unexpected problem they helped by stepping in and taking all the worry and stress away made it all affordable top organisation if you are having a money worry speak to them maybe they can help Reviewed on: 15th May 2024

Have sorted out all our debt problems, it’s been a l...

Have sorted out all our debt problems, it’s been a long haul but well worth it Reviewed on: 15th May 2024

They have helped me so much after hitting a bad time .

They have helped me so much after hitting a bad time . Reviewed on: 15th May 2024

Extremely helpful & non judgemental

From the moment I contacted Stepchange their were non judgemental about our situation. We used the option of Breathing Space then the debt management plan which felt like a weight had been lifted from us Reviewed on: 15th May 2024

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