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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They are lovely no judgmental people who genuinely w...

They are lovely no judgmental people who genuinely want to help. From the start they were kind and understanding. It was a quick and simple plan to set up but provided me with a solid foundation in which to proceed to get my debts under control Reviewed on: 15th May 2024

In the COVID time I go down with my debit,they help...

In the COVID time I go down with my debit,they help me and was great Reviewed on: 15th May 2024

No problems with help I was given!

No problems with help I was given!! Reviewed on: 15th May 2024

Simply amazing...

Absolutely fantastic, they help for free yet they are so efficient. They really do care and although speaking to them is difficult usually they make it seem really simple and like there is always a way out Reviewed on: 15th May 2024

I can sleep in my bed at night now that they have co...

I can sleep in my bed at night now that they have consolidated my debts and contacted my creditors in my behalf! Reviewed on: 15th May 2024

So easy to understand

Was so easy to set up with no hidden fees and no complications they are very help full and calculate what u xan afford to pay back would definitely recommend Reviewed on: 15th May 2024

Excellent Debt Management Company

Very helpful in my debt management decisions, could not have done it without their help Reviewed on: 15th May 2024

Stepchange have enabled me to deal with my dire fina...

Stepchange have enabled me to deal with my dire financial situation Reviewed on: 15th May 2024

Amazing customer service and make you feel very much...

Amazing customer service and make you feel very much at ease. Very easy to communicate with. Reviewed on: 15th May 2024

The debt management team are very understanding and...

The debt management team are very understanding and very helpful, they help to take out the stress of unfortunate situation and give great support and guidance. Reviewed on: 15th May 2024

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