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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt problems.

We contacted Step Change regarding Debt problems. You were able to sort out a Debt Plan which has put us at ease going forward. Reviewed on: 15th May 2024

Excellent customer service and so helpful

Excellent customer service and so helpful Reviewed on: 15th May 2024

Stepchange were kind, considerate, understanding & n...

Stepchange were kind, considerate, understanding & non judgemental. They were there to help and guide along the way. Reviewed on: 15th May 2024

I was worried sick about my finances until I contact...

I was worried sick about my finances until I contacted step change. They took all my details and dealt with my situation taking so much worry away. Reviewed on: 15th May 2024

So friendly and put your mind at ease from the first...

So friendly and put your mind at ease from the first phone call. Really easy process, don’t delay or worry about getting in touch as they do everything for you which takes the weight off your shoulders! Reviewed on: 15th May 2024

Stechange lifesavers

I wish I went to stepchange sooner without burying my head in the sand. It is very easy to set up and the staff always help and show empathy. I am now debt free for the first time in my life. My credit rating was obviously hit but I am building that up steadily to continue my life Reviewed on: 15th May 2024

Give people's individual or community hopes of life...

Give people's individual or community hopes of life again and stress release 99% and back our happiness again after we loose hope of life again,many thanks Stepchange keep it up you are doing excellent volunteering in the right time,I love it.Khamis ❤️ Reviewed on: 15th May 2024

Excellent all round service.

Excellent all round service. After talking to them and sorting everything out I felt a weight lifting off my shoulders and had the best night's sleep in a long time Reviewed on: 15th May 2024

The team are very supportive and accommodating.

The team are very supportive and accommodating. Reviewed on: 15th May 2024

StepChange has been an amazing support at such a sen...

StepChange has been an amazing support at such a sensitive time for us. Their advice has been great and relieved so much stress. A huge weight has lifted from our shoulders and has created peace of mind. It has been so easy to make any changes and they are highly recommended. Reviewed on: 15th May 2024

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