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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Step change has helped me organise my debt into one...

Step change has helped me organise my debt into one affordable payment. I was struggling financially and mentally before they got involved. I owe them my sanity. Thank you so much. Reviewed on: 15th May 2024

Stepchange are amazing.

Stepchange are amazing. The call handlers are so understanding and reassuring. They’ve helped me twice with no judgement. They put your mind at ease! Reviewed on: 15th May 2024

Helpful and understanding

Helpful and understanding, continued help and afvise Reviewed on: 15th May 2024

SC have been really helpful and taking a lot of stre...

SC have been really helpful and taking a lot of stress from having to handle my debt. Thanks so much to the step change team! Reviewed on: 15th May 2024

Great help sorting finances out to get debt free and...

Great help sorting finances out to get debt free and for listening through the hard times. Reviewed on: 15th May 2024

It gives peace of mind when needed and helps stops t...

It gives peace of mind when needed and helps stops the pressure from phone calls and letters. I didn't know which way to turn. But a friendly person at the end of a phone line helping you get back on track. Reviewed on: 15th May 2024

After we lost 50% of our income due to an Industrial...

After we lost 50% of our income due to an Industrial injury Step Change were our financial lifeline. Reviewed on: 15th May 2024

Life changing absolutely brilliant service

Life changing absolutely brilliant service Reviewed on: 15th May 2024

Take the stress out of debt!

Excellent service, contacted two creditors and made an arrangement. Took so much stress out of the whole experience. Would recommend to anyone suffering with mounting debts in these challenging times. Reviewed on: 15th May 2024

They make it very easy to manage my debt

They make it very easy to manage my debt Reviewed on: 15th May 2024

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