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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

It gives peace of mind when needed and helps stops t...

It gives peace of mind when needed and helps stops the pressure from phone calls and letters. I didn't know which way to turn. But a friendly person at the end of a phone line helping you get back on track. Reviewed on: 15th May 2024

After we lost 50% of our income due to an Industrial...

After we lost 50% of our income due to an Industrial injury Step Change were our financial lifeline. Reviewed on: 15th May 2024

Life changing absolutely brilliant service

Life changing absolutely brilliant service Reviewed on: 15th May 2024

Take the stress out of debt!

Excellent service, contacted two creditors and made an arrangement. Took so much stress out of the whole experience. Would recommend to anyone suffering with mounting debts in these challenging times. Reviewed on: 15th May 2024

They make it very easy to manage my debt

They make it very easy to manage my debt Reviewed on: 15th May 2024

Excellent service.

Very helpful and friendly advisors that really put my mind at rest. Reviewed on: 15th May 2024

StepChange was there when I had nowhere to turn

I was worried about making the first call to StepChange due to my situation, but there was no need. Everyone I've talked to over the years has been amazing and without being dramatic, StepChange probably saved my life. Reviewed on: 15th May 2024

Very polite people and helpful

Very polite people and helpful, always able to help me. I will recommend to some friends. I wish they can help my family and friends as well. Reviewed on: 15th May 2024

Always there to help, great customer service and sup...

Always there to help, great customer service and support. Reviewed on: 15th May 2024

I can't recommend Step Change enough.

I can't recommend Step Change enough. I was struggling after Covid, but they stepped in to help and took the stress away. Now I feel more in control, and it's thanks to them. Always courteous, always polite - don't hesitate to reach out to them. Reviewed on: 15th May 2024

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