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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Peace of mind

Step change has helped me get my debts into a manageable amount each month, a huge relief for me and my family. Reviewed on: 15th May 2024

Excellent customer service, everyone I spoke to genu...

Excellent customer service, everyone I spoke to genuinely seemed to care in what at times was quite a daunting situation Reviewed on: 15th May 2024

SamSherry27

Really very helpful would definitely recommend it Reviewed on: 15th May 2024

StepChange’s Positive Contribution

I was in a mess financially & StepChange made a massive positive change in my circumstances. Reviewed on: 15th May 2024

They are really helpful and I would certainly recomm...

They are really helpful and I would certainly recommend them to anyone having debt management problems. Reviewed on: 15th May 2024

They really helped me get my life together again, he...

They really helped me get my life together again, helped me consolidate all my debts in to 1 monthly affordable payment. They also genuinely care Reviewed on: 15th May 2024

Sleeping at nught again

Well, as stated in the Martin Lewis Money Sjhow, once a DMP was setup, I could sleep at night again. Reviewed on: 15th May 2024

So easy to set up and is managed so proficiently...

So easy to set up and is managed so proficiently Reviewed on: 15th May 2024

Step change has helped us get out of debt quicker.

Step change has helped us get out of debt quicker. Rather than 10 years they were able to help us pay off our debts in 4.5 years. All of the money we paid them was split between all of the people we owed money to, not like another company we used who took half of what we paid in. Everyone we have spoken with has been very friendly, understanding and so helpful. Reviewed on: 15th May 2024

The team at step change changed my life, before I wa...

The team at step change changed my life, before I was worrying about debt on a constant basis, worrying everything I had would be taken away from me, the team helped me to set-up a debt management plan that helped me settle my finances! I constantly speak with people that mention debt struggles and recommend step change every time :) Reviewed on: 15th May 2024

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