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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16505 reviews)

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4.95

Based on 16,505 reviews, last reviewed 9th May 2026

86050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help when needed... when I was having trouble a few years ago your staff were extremely helpful and I would still have been a terrible place without their help Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16505)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

It will be the best decision you will ever make today!

I went from being way over my head and stressing on a daily basis to being more in control of the debt I owe. Step change done all the hard work and gave me one easy to manage payment plan. They keep me informed every month as to how I'm doing and how much I have left to pay. I make sure my statements from my creditors matches what is on my payment plan and watch every month as it goes down. I struggled one month as my partner was unwell and I wasn't able to make a full payment. I phoned them and they asked what I could afford and they made the ammended without any hassle. As I got a salary increase I was able to increase my payments by £50 a month. It's not alot but it shortened the timeline for me become debt free. I'm 2 years in and now have been told I'll be debt free in 4 years. The first time I was able to see the light at the end of the hole I dug myself into. I am forever grateful to the team at StepChange as it gave me my life back. I no longer stress about how I can make payments to everyone. That first night after they told me everything was fine and set up was the best sleep I have had in the 7 years it took me to deal with it all. I have my life back. Reviewed on: 1st May 2024

Step change went above and beyond to help me sort m...

Step change went above and beyond to help me sort my debts. They contacted all my debters and came to an agreement on my behalf and kept ongoing review s until my debs were cleared Reviewed on: 1st May 2024

Helpful Advice

Ten years ago I was struggling with loans and credit card debts I turned to StepChange who were wonderful helping me with a repayment plan I could afford .In a few months I will be debt free ...I am so grateful to StepChange Reviewed on: 1st May 2024

I was going under with mounting debts.

I was going under with mounting debts. As a retiree I had no way of increasing my income and my savings had all been used up. I was in despair and was being threatened by creditors with legal action. I'm so glad I found StepChange Reviewed on: 1st May 2024

Step really helped me put all my debts into one mont...

Step really helped me put all my debts into one monthly affordable payment. Taken a lot of stress and worry off my mind. I can't recommend people to use there services enough. There always there to help anyone. Reviewed on: 1st May 2024

Outstanding Service

Whilst I was under severe pressure from creditors, StepChange literally stepped into supporting me by reassuring that I would be fine and not be bothered by the creditors. StepChange helped me budget my expenses and pay the creditors what I comfortably can pay. Overall, outstanding service. Every time I called them, they answered in good time and gave me valid information and useful advice. Reviewed on: 1st May 2024

StepChange changed me and my wife's life.

StepChange changed me and my wife's life. I went from depressed and very worried about our dire financial situation, to feeling like the weight was lifted from my shoulders. Their help and knowledge is absolutely amazing and we couldn't be happier. Reviewed on: 1st May 2024

Alive and kicking

One of my old friends hung himself in his garage, leaving his family behind, because he had gotten into debt. This shows the vital importance of the work which StepChange are engaged in. They save lives. Reviewed on: 1st May 2024

Step change helped me when nobody else could.

Step change helped me when nobody else could. They are an incredible organisation. Throughout all of the financial changes in my life, [having a baby etc]they have supported me every step of the way. Thier customer service is outstanding. I wish more companies were like them Reviewed on: 1st May 2024

Customer service is outstanding and they don’t make...

Customer service is outstanding and they don’t make judgement at all. Made me feel at ease, and took care of everything. Reviewed on: 1st May 2024

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