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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16626 reviews)

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4.95

Based on 16,626 reviews, last reviewed 11th May 2026

91950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped negotiating reduced payment terms StepChange reduced the complicated process of dealing with four creditors ... Each creditor operated in different ways when agreeing reduced payment t... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16626)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Advisors were compassionate, understanding and helpful.

Advisors were compassionate, understanding and helpful. I was at the end of my tether and I am truly grateful for the support and expert advice I received. Reviewed on: 1st May 2024

Made me feel like I wasn't being judged

I was very upset and anxious due to my situation I found myself In because of the current climate and financial pressures x the agent who called me was very respectful and made me feel safe and not judged x Reviewed on: 1st May 2024

Super helpful

They were really helpful with helping me sort my debt and get a plan in place. Thanks to step change and there help I will be debt free next year!! Reviewed on: 1st May 2024

stepchange helped me take control of my debt

When i contacted stepchange i was at rock bottom. I didn’t answer the phone or open letters. I lived in fear of how bad my debt had got. I initially went online and completed the information and having done that i spoke to people from stepchange. I was never spoken down to or made to feel embarrassed. It was always a positive experience. Im not debt free but I'm able to make manageable payments and know that it will be paid off Reviewed on: 1st May 2024

Was at my wits end with how to get my debts under co...

Was at my wits end with how to get my debts under control but Stepchange have been with me all the way. Always there for me whether by phone or email. Hugely recommend. Reviewed on: 1st May 2024

Help when it was most needed.

I was close to the end of my tether when I found Stepchange.. They have been so helpful and helped me through a tough time. They are always there to help whenever it is needed with understanding and lots of helpful advice. I am and always will be so grateful to them for all their help. Reviewed on: 1st May 2024

Invaluable service.

Invaluable service. Helped me reduce my monthly debts by £300.Taken the worry away. Reviewed on: 1st May 2024

Took so much pressure of my shoulders, kind understa...

Took so much pressure of my shoulders, kind understanding, no judgment and made the process so seamless. Reviewed on: 1st May 2024

Step change can and will help you!

I accumulated debt due to a drastic change of circumstance. Step change worked out an affordable plan with me, no judgment just sympathy and support for the situation I had found myself in. I am now only one year away from being completely debt free. I’d never imagined I’d be saying that 6 years ago. Reviewed on: 1st May 2024

Great company

Con only recommended this company. All the people I have spoken to are very knowledgeable and no question is a silly question. Very professional and puts your mind to rest straight away Reviewed on: 1st May 2024

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