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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16462 reviews)

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4.95

Based on 16,462 reviews, last reviewed 8th May 2026

83900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

This was a very easy and comfortable start and has c... This was a very easy and comfortable start and has changed my life for the better. I'm so grateful for this service for what it has done for me and ma... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16462)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I am still on my debt program since ten years ago.

I am still on my debt program since ten years ago. I am very grateful for your help. Reviewed on: 6th May 2026

Stepchange helped me when I was at my lowest

Stepchange really helped me when I was at. Very low point in my life. Debts had mounted to an unmanageable level and I didn’t know what to do. StepChange talked me through their processes, talked to the companies I owed and got me onto a plan that allows me to live again. Great organisation! Reviewed on: 6th May 2026

Good quality service and helpful staff

I have had no problems with the service since it started an easy process and helpful staff from start to finish Reviewed on: 6th May 2026

Thank you

Helped us through the worst time of our life took all the worry and stress away great company keep up the good work thanks Reviewed on: 6th May 2026

It has been spot on, i can not fault it.

It has been spot on, i can not fault it. Reviewed on: 6th May 2026

The customer service staff are really helpful and em...

The customer service staff are really helpful and empathetic. They work hard to help you get the right budget. you have to review your budget each year, which is a bit annoying. Reviewed on: 6th May 2026

I am very pleased with the service and very helpful...

I am very pleased with the service and very helpful Reviewed on: 6th May 2026

Incredibly helpful.

Incredibly helpful.... peace of mind. Reviewed on: 6th May 2026

Always on the end of a phone call and if any problem...

Always on the end of a phone call and if any problems they will sort it that day I had trouble with one of my creditors as money was being paid to them but going missing so they put a tracker on it to find out where it was going Reviewed on: 6th May 2026

StepChange have been very useful in helping me to ma...

StepChange have been very useful in helping me to manage my finances. Reviewed on: 6th May 2026

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