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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change has helped me take control of my finance...

Step change has helped me take control of my finances, I can check how much is left to pay and when my end date will be, this makes me feel like I am getting somewhere to being debt free. Reviewed on: 27th May 2026

Being in debt makes you feel terrible, but having St...

Being in debt makes you feel terrible, but having Step Change to speak to, to advocate for you, to help you feel less anxious and to help manage your situation is priceless. Life-changing. Reviewed on: 27th May 2026

Got me out off a situation were I was so stressed ab...

Got me out off a situation were I was so stressed about my finances to a situation were I can try to plan ahead and clear my debts it will take a while but stepchange have helped me in the right direction thanks Reviewed on: 27th May 2026

I preferred phone consults which are excellent but l...

I preferred phone consults which are excellent but last year tried the website for convenience Reviewed on: 27th May 2026

Step change have been fantastic in helping me sort o...

Step change have been fantastic in helping me sort out my debts. Reviewed on: 27th May 2026

I’m so grateful for step change.

I’m so grateful for step change. Friendly, non judgemental people. Reviewed on: 27th May 2026

I needed step change when I was in financial difficu...

I needed step change when I was in financial difficulties and they were really good Reviewed on: 27th May 2026

You'll be glad you had the courage to callthem

Didn't know what to do,was told about debt charities and how they would give advice and not judge, I was glad a plucked up the courage to ring ,no snarky comments ,just an understanding and helpful person on the other end of phone . Reviewed on: 27th May 2026

They helped sort out a payment plan for all our debt...

They helped sort out a payment plan for all our debts in one payment a month. Reviewed on: 27th May 2026

helpful & understanding

very helpful & understanding, and trying to do the best for you Reviewed on: 27th May 2026

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