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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excellent customer care, helpful and respectful service

I've a customer of Stepchange since 2017and always found them to understanding, respectful and professional. The staff always treated you fairly and polite. Always ready to help and give you good advice. Reviewed on: 15th May 2024

Extremely helpful, efficient and great communication

Extremely helpful, efficient and great communication Reviewed on: 15th May 2024

Amazing helped save me

Brilliant they helped me out a lot without them I don't know were I would be Reviewed on: 15th May 2024

They have been supporting me for sometimes regarding...

They have been supporting me for sometimes regarding my management plan. Reviewed on: 15th May 2024

Debt help

Been very helpful they explain everything so you understand more about the help your getting. Reviewed on: 15th May 2024

Absolutely amazing from the outset.

Absolutely amazing from the outset. Gave me peace of mind and helped to get my debt in order. Just superb. Reviewed on: 15th May 2024

They were amazing when I first spoke to them about m...

They were amazing when I first spoke to them about my debts. Reviewed on: 15th May 2024

Used StepChange after splitting with my partner as w...

Used StepChange after splitting with my partner as we had debts and StepChange has dealt with everything I needed Reviewed on: 15th May 2024

A massive financial weight lifted off of my shoulders.

I unfortunately got my self into some money issues. I was over spending and thought, as many of us do, its ok i will sort next month. Next month turned in to next year and things just spiralled out of control. Not knowing where to turn i plucked up the courage and reached out to Step Change. They were understanding, sympathetic and walked me through the process and procedures. They helped me make an informed decision and kept all of my creditors up to date with circumstances. The phone calls stopped from my creditors and a massive weight lifted off of my shoulders. Agreed it was my mess and my causing but to have help and advise and a liaison really benefited me and showed me there was light at the end of the tunnel. I am really grateful of the help and the understanding shown. Reviewed on: 15th May 2024

Good one and pleasant, vert experience good staff m...

Good one and pleasant, vert experience good staff managing to help me pay my debts to all my creditors Reviewed on: 15th May 2024

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