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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16733 reviews)

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4.95

Based on 16,733 reviews, last reviewed 13th May 2026

97000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped me in a crisis. Supporting an adult child on the autism spectrum who ran up terrifying debts impacted on my own finances. I used my own credit cards and bank loans to... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16733)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Helpful and judgement-free

Right from the start, StepChange were full of support and judgement-free. It was all really easy: I gave them the details of my debts, signed a direct debit agreement and that was it! It took 2-3 years overall, and £18k later my debts are cleared. Reviewed on: 1st May 2024

My direct debit has been cancelled and I am very wor...

My direct debit has been cancelled and I am very worried Reviewed on: 1st May 2024

Great help in desperate times

Really help understanding and non judgemental Reviewed on: 1st May 2024

I have found the very helpful and my mind was reall...

I have found them very helpful and my mind was really eased when they sorted my debt plan for me. I only have roughly 11 months to go and I will be debt free. Reviewed on: 1st May 2024

A truly wonderful charity.

A wonderful charity, detailed and through advice that is tailored to meet your individual needs. Amazing customer service that goes above and beyond. I feel so supported by them and they have made everything so more more manageable. Reviewed on: 1st May 2024

These poeple have done so much for me .

These poeple have done so much for me . Reviewed on: 1st May 2024

calm, realxed and very professional.

calm, realxed and very professional... can't thank you enough Reviewed on: 1st May 2024

Pure angel's

At the start of our debt journey we were in absolute despair but things changed as soon as we picked up the phone and spoke to the very first advisor. She put our minds at rest straight away and gave us the strength and focus to begin our journey. Over the years all we have ever been is supported by all the staff we have been in contact with. They take away the shame and embarrassment of being in debt. I can never thank them enough. They saved my life. Reviewed on: 1st May 2024

Always great advise friendly to talk to great devise

Always great advise friendly to talk to great devise Reviewed on: 1st May 2024

Very helpfull people with no judgement.

Very helpfull people with no judgement. Reviewed on: 1st May 2024

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