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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful and always reassuring.

Very helpful and always reassuring. Dealt with my debtors and saved me having to contact anyone. The on going support is always there Reviewed on: 15th May 2024

Amazing service my life is back on track

Amazing service my life is back on track Reviewed on: 15th May 2024

Step change, nonjudgmental, understanding professionals

I went into step change debt management not sure what to expect. What I got was understanding and kind professionals who helped me to clear my debt as quickly as I could without negatively effecting my life. They helped me budget and see where I could drop some expenses without being judgemental or patronising. I would recommend this to anyone who needs help clearing their debts. Reviewed on: 15th May 2024

An absolute godsend of a service.

An absolute godsend of a service. Have helped me feel like a human being. I have never been judged but completely supported. Reviewed on: 15th May 2024

They where very helpful.

They where very helpful. Put my mind to rest. Stopped all the worry of getting lots of debt letters. Reviewed on: 15th May 2024

Every time that I've contacted Step Change, they've...

Every time that I've contacted Step Change, they've always been professional and helpful. Reviewed on: 15th May 2024

Very helpful , understanding , you felt like they re...

Very helpful , understanding , you felt like they really cared and wanted to help you Reviewed on: 15th May 2024

Superb service

I had to get help and was put on a DMP it was such a relief to be able to talk to someone and get the help I needed at stressful time I still have a little way to go but I’m in a better place than I was Reviewed on: 15th May 2024

Very helpful and professional, easy to communicate w...

Very helpful and professional, easy to communicate with and good response time Reviewed on: 15th May 2024

Lifeline...

When I first contacted Step change back in 2017 I had debts I couldn't afford to pay every month I was at my wits end. Step change helped me firstly by reassuring me that I could get my finances under control and helped me put a debt management plan together. The great thing is they contacted every single one of my creditors to inform them of my situation and what I could afford to pay back. This took the pressure off and although some creditors still tried to hound me the great majority backed off and allowed me to pay them back more gradually. Dont hesitate to contact them if you find yourself in difficulty, you have more options than you know, and believe me there is no scenario Step Change have not encountered. Reviewed on: 15th May 2024

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