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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Great help

Gave us lots of advice and options and helped us sort things out would recommend 100% Excellent and very helpful and friendly Reviewed on: 1st May 2024

I have no idea what I would done without their...

I have no idea what I would have done without their excellent support They put me at ease from the first telephone call and helped me throughout my financial difficulties, their professional team are excellent I cannot praise them enough nothing was to much trouble for them as a result of which I am now debt free Reviewed on: 1st May 2024

So much thanks!

Truly great helpful experienced kind and respectful staff and service. I was very impressed after 4 hard moths of worry. Thank you all. Reviewed on: 1st May 2024

Life changing

StepChange have helped me turn my finances around. Things were spiralling out of control before my friend informed me of the charity. Ever since, I have been making payments in a way which is affordable, manageable, and realistic! I could not be more grateful for what they have done. The staff are extremely helpful and understanding, making every interaction easy. Reviewed on: 1st May 2024

Helpful and polite

Helpful and polite they helped me when I needed it. Reviewed on: 1st May 2024

Good advice

Good advice keeps me informed of my debts.deals with my payments to my creditors. Reviewed on: 1st May 2024

When I sought debt management advice, I was offered...

When I sought debt management advice, I was offered an array of options and helped to choose the best one based on my personal circumstances. Making changes is easy as I can manage my account online. Very professional and helpful cohort of staff. Reviewed on: 1st May 2024

Step Change are life savers

Stepchange have been my lifeline in managing the debt I have been left with through a romance scam. I don't know how i would have survived without their help Reviewed on: 1st May 2024

Very helpful from start to where i am now.

Very helpful from start to where i am now. Couldnt complain about there help Reviewed on: 1st May 2024

Debt Can Be Managed Stress Free by 'Changing Step'

The advisers are excellent, patient and knowledgeable, aware they deal with people highly stressed by the pressure of being in debt and unable to cope with all aspects of managing it. The company obviously has people's interests at heart and does a good job at finding solutions suitable to each and every person. Reviewed on: 1st May 2024

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