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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

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4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Outstanding Service

Whilst I was under severe pressure from creditors, StepChange literally stepped into supporting me by reassuring that I would be fine and not be bothered by the creditors. StepChange helped me budget my expenses and pay the creditors what I comfortably can pay. Overall, outstanding service. Every time I called them, they answered in good time and gave me valid information and useful advice. Reviewed on: 1st May 2024

StepChange changed me and my wife's life.

StepChange changed me and my wife's life. I went from depressed and very worried about our dire financial situation, to feeling like the weight was lifted from my shoulders. Their help and knowledge is absolutely amazing and we couldn't be happier. Reviewed on: 1st May 2024

Alive and kicking

One of my old friends hung himself in his garage, leaving his family behind, because he had gotten into debt. This shows the vital importance of the work which StepChange are engaged in. They save lives. Reviewed on: 1st May 2024

Step change helped me when nobody else could.

Step change helped me when nobody else could. They are an incredible organisation. Throughout all of the financial changes in my life, [having a baby etc]they have supported me every step of the way. Thier customer service is outstanding. I wish more companies were like them Reviewed on: 1st May 2024

Customer service is outstanding and they don’t make...

Customer service is outstanding and they don’t make judgement at all. Made me feel at ease, and took care of everything. Reviewed on: 1st May 2024

Prompt response.

Prompt response. Empathic and clear understanding of issues . Reviewed on: 1st May 2024

Drowning in debt to bossing it!

I’ve gone from utter panic when I got some debt letters during Covid, which built up and up to thousands, to bossing my finances. Reviewed on: 1st May 2024

Peace of mind..

Have been fantastic at helping me sort out my debts everyone is so helpful no matter who you speak to, I now have peace of mind without people hassling me for payments would recommend Stepchange to everyone Reviewed on: 1st May 2024

Stepchange can and will help....

The support and advice I received from Stepchange literally changed my life. Taking that first step to contact them was invaluable. They were patient and empathetic without judgement - I would highly recommend anyone struggling with debt management to contact Stepchange - dont be afraid.... Reviewed on: 1st May 2024

Great sevice friendly staff helpful in every way hel...

Great sevice friendly staff helpful in every way helped me do much now my life is st peace now they have sorted everything out and stopped them debts hassling me Reviewed on: 1st May 2024

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