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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Very helpful , non judgmental.

Very helpful , non judgmental. They helped at every step of the way and keep us informed all the time. Reviewed on: 15th May 2024

Very helpful and saved me my life.

Very helpful and saved me my life. Reviewed on: 15th May 2024

they make everything so easy , lovely to deal with a...

they make everything so easy , lovely to deal with and have always been a great help Reviewed on: 15th May 2024

I have been with stepchange more than5 years really...

I have been with stepchange more than5 years really they are helpfully and understandable they were help me always when i needed.MAny thanks Reviewed on: 15th May 2024

Changed my life put everything into perspective

Changed my life put everything into perspective Reviewed on: 15th May 2024

Stepchange saved me from a breakdown

Stepchange came into my life after Covid caused me to fall behind with my financial payments. I was under so much stress, juggling bank, credit card and bill payment and they handled arranging me to pay back my debts through one payment to them and they sorted the rest. Unfortunately I am still paying my debt off as the creditors had originally charged me so much interest but I am hopeful to get back on track in a couple of years. Stepchange really help me to not have a breakdown. Thank you Stepchange. X Reviewed on: 15th May 2024

So informative and helpful from the 1st email .

So informative and helpful from the 1st email . Months of worrying gone in one phone call Reviewed on: 15th May 2024

Excellent support

Have always helped and given sound advice Reviewed on: 15th May 2024

Helped me sort out my problems.

Helped me sort out my problems. Gave me peace of mind. Took all the stress away. Thank you for all the work you did and making my life a whole bit different. Reviewed on: 15th May 2024

Such a relief to get proper debt advice

So relieved to get sound constructive help from StepChange. They took me through the whole process and were so empathetic & supportive throughout. Can’t praise them highly enough, Reviewed on: 15th May 2024

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