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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful non-judgmental and genuinely want to help.

Very helpful non-judgmental and genuinely want to help. Don't be afraid to reach out to them if you need some assistance/guidance. Reviewed on: 15th May 2024

Amazing and reassuring

My initial call into StepChange, I was quite emotional and ashamed at how bad things had got. The call handler was amazing and so reassuring. Things were handled sensitively and the bombarding of letters stopped and I had time to breath. Reviewed on: 15th May 2024

Really helpful customer care, so reassuring.

Really helpful customer care, so reassuring and calm. They talk you through what is best for you.give sound advice and are a good send. Help me out of a deep hole financially. Reviewed on: 15th May 2024

Honestly, best phone call I ever made!

Step Change were recommended to me 9 years old and since making contact with them at that time I have never looked back. They have made all my debts hassle free. I pay them one affordable payment each month and they do the rest. Since setting up my plan I have referred a few friends to them also. Anyone with any debt problems, please don't let the stress make you ill, just contact Step Change straight away, they REALLY do help xx Reviewed on: 15th May 2024

Excellent Service and Advice

Don't know what I would have done without StepChange. Help when you need it. Reviewed on: 15th May 2024

Very helpful , non judgmental.

Very helpful , non judgmental. They helped at every step of the way and keep us informed all the time. Reviewed on: 15th May 2024

Very helpful and saved me my life.

Very helpful and saved me my life. Reviewed on: 15th May 2024

they make everything so easy , lovely to deal with a...

they make everything so easy , lovely to deal with and have always been a great help Reviewed on: 15th May 2024

I have been with stepchange more than5 years really...

I have been with stepchange more than5 years really they are helpfully and understandable they were help me always when i needed.MAny thanks Reviewed on: 15th May 2024

Changed my life put everything into perspective

Changed my life put everything into perspective Reviewed on: 15th May 2024

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