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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent Service

Whenever I’ve had to deal with the customer service team, they’ve been supportive and understanding each time I’ve contacted them. Couldn’t ask for more! Reviewed on: 15th May 2024

Debt is often unspoken.

Debt is often something we don't talk about. However, now that more people are struggling it's a topic that is easier to approach. Personally, it's a very difficult subject to talk about with friends and family. Which is why despite the great service received I couldn't recommend without being asked directly. Reviewed on: 15th May 2024

Free impartial advice and debt management support.

Free impartial advice and debt management support. Invaluable in my time of crisis in establishing my financial debt management plan for repayment if creditors based on affordability. Regular updates for peace of mind. Reviewed on: 15th May 2024

Glad I contacted StepChange best thing I've ever done.

I was so nervous contacting StepChange at first but I am so glad I did. They are so helpful kind and caring. Never judged me and put a plan in place which has really helped me over the last 4 years. My debt was spiralling out of control but now I can actually sleeping at night not worrying about how am I going to find the money to pay. If you are struggling then I would most definitely contact StepChange. Reviewed on: 15th May 2024

Staff always very kind and helpful never judge the s...

Staff always very kind and helpful never judge the situation a real life saver for me by sorting my debt into one payment that I can afford to pay back.. Reviewed on: 15th May 2024

Very good helpful service they help in everyway they...

Very good helpful service they help in everyway they can with a understanding and professional approach Reviewed on: 15th May 2024

Easy to do online and talk to

Done most of mine online and had great communication as and when I needed it from online help to on the phone. Really nice understanding people Reviewed on: 15th May 2024

Step change have saved my life all these years I hav...

Step change have saved my life all these years I have been with them , they turned my life around and gave me a new lease of life. I am forever grateful for all they have done for me. So much happier and less depressed being with them . Reviewed on: 15th May 2024

StepChange simply the best

StepChange has helped me managing my loans they are very helpful and customer service is superb Reviewed on: 15th May 2024

Great support advice and help couldn’t recommend ste...

Great support advice and help couldn’t recommend step change enough. Reviewed on: 15th May 2024

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