Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16662 reviews)

View other StepChange products

4.95

Based on 16,661 reviews, last reviewed 11th May 2026

93600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and understanding. Very helpful and understanding. Helped with my needs Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16662)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

StepChange changed my life.

StepChange changed my life. My life has improved so much since going into a management plan. All thanks to StepChange!! They didn’t judge me either Reviewed on: 1st May 2024

5 Stars.

5 Stars. No complaints so far. Quick and easy to do. Reviewed on: 1st May 2024

Very polite and understanding.

Very polite and understanding. knowledgeable, explained options in detail. Gave me time to make a dicision Reviewed on: 1st May 2024

i was in a dreadful state with my debt,but when i go...

i was in a dreadful state with my debt,but when i got in touch with step change,my whole life changed for the better.the people i spoke to were amazing.they really cared. Reviewed on: 1st May 2024

Managable payback

Over a period of time I have managed to pay back in excess of £10K Reviewed on: 1st May 2024

A pleasure to deal with

Extremely kelpful and always have the answer Reviewed on: 1st May 2024

Iand case

Everyone at stepchange have been great in helping me with my debts Reviewed on: 1st May 2024

Helped to manage my debts to an easily affordable pa...

Helped to manage my debts to an easily affordable payment. Don't have to worry each month about how to pay and the debtors are happy with my payments. Reviewed on: 1st May 2024

Wouldn’t be where I am today helped me so much...

Wouldn’t be where I am today helped me so much Reviewed on: 1st May 2024

Made a very daunting task feel so easy and was the b...

Made a very daunting task feel so easy and was the best thing I have ever done. Was so easy to do and love how you can keep an eye on how your debt management is doing. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub