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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16581 reviews)

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4.95

Based on 16,581 reviews, last reviewed 10th May 2026

89750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very happy They have been very helpful and understanding. Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16581)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debt free thanks to Stepchange

I'm embarrassed that I got into a crazy amount of debt due to lack of self control, and I was just about managing to stay on top of it but I was paying so much interest, it would've taken many more years to pay off than it did with the help of Stepchange. They didn't judge, they explained my options and I went with a debt management plan. They told me what to expect, wrote to my 12 creditors and they all knew who Stepchange were so it was all very easy. Some creditors even stopped the interest. I made one combined payment to Stepchange, and 3 and a half years later, I'm now debt free. It's very satisfying seeing your accounts close one by one when you finish paying them off, and you can do everything online such as changing account numbers if the debt is passed on. Most people don't like to admit to debt but if anyone I knew were struggling, I'd recommend Stepchange in a heartbeat. Reviewed on: 1st May 2024

Been with step change for years best thing to do if...

Been with step change for years best thing to do if your debts are spiraling Reviewed on: 1st May 2024

Amazing help from StepChange

StepChange provided easy to understand guidance for debt management and helped us manage these debts so we had sufficient money to live on. We were stressed before balancing debt payments leaving nothing to live on. Of all the debt management companies we contacted, StepChange were well ahead of all others. Reviewed on: 1st May 2024

I've been with stepchange a number of years now and...

I've been with stepchange a number of years now and have always found them to be very helpful, especially when you have worry s about the situation you've found self in. Reviewed on: 1st May 2024

These guys listen don’t judge you and give great adv...

These guys listen don’t judge you and give great advice Reviewed on: 1st May 2024

Reaching out to step change literally saved my life...

Reaching out to step change literally saved my life was so scared but they made it all so easy and have always been there through out and few months left and Iam completely debt free for first time in over 20 years and it’s helped me manage my finances and will never go back Reviewed on: 1st May 2024

Step change has completely changed my live all my wo...

Step change has completely changed my live all my worries have gone I can't thank them enough.I couldn't see any light at the end of the tunnel but now everything is that much brighter thank you stepchange Reviewed on: 1st May 2024

A life saver!

What a life saver. I was struggling financially and I came upon this organisation on the internet. Very straight forward. Non judgmental customer service. I can’t thank them enough. Thank you Step Chsnge for your amazing help. Reviewed on: 1st May 2024

Excellent company, understanding.

All in all a great service, was such a huge relief to get help, the staff were very understanding and efficient. Worth contacting with debt issues do not suffer alone or ignore. The very best company to use and contact. Highly recommend. Excellent company. Reviewed on: 1st May 2024

Peace of mind.

So pleased I decided to face my financial problems, and sort help from Stepchange. They have helped me manage my debts and I will be debt free in just a few years. The staff are very helpful and understanding and advised me on the help I could get, which I did not know about. Reviewed on: 1st May 2024

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