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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16588 reviews)

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4.95

Based on 16,588 reviews, last reviewed 10th May 2026

90100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They were so kind and offered me breathing space When I was at my lowest point and felt like I didn't have anywhere to go, they gave me a breathing space that changed everything for me. Every time I... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16588)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing, helpful company who helped me through diffi...

Amazing, helpful company who helped me through difficult times with my debt and I am grateful. Reviewed on: 1st May 2024

When I joined stepchange I had been in a debt manage...

When I joined stepchange I had been in a debt management plan with a different company and my debt wasn't coming down , as they was charging me so much and they was taking half of what I was paying in . Stepchange changed all that and I'm nearly debt free thanks to them . Without stepchange I might have done something stupid because I was at a very bad place in my mind , I wasn't sleeping and I was always worried bylift s would knock on my door . Reviewed on: 1st May 2024

GREAT SERVICE

Very helpful and knowledgeable team. Reviewed on: 1st May 2024

Life changer.

Life changer. Everyone you speak to is very helpful. Patient and understanding. Reviewed on: 1st May 2024

So supportive keep up the good eork

So supportive keep up the good eork Reviewed on: 1st May 2024

excellent

great very please with staff very helpful Reviewed on: 1st May 2024

Needed help...got help

Don't how they operate but took a big headache of my shoulders when I was paying out more than coming in at the start of covid.....due to lack of work my income fell and put me in a very dodgy spot ....it was all done in a matter of days ...if you feel you are losing it ....use it Reviewed on: 1st May 2024

Debt help

Best thing I ever did getting InTouch with stepchange, to help relieve the stress and worry of being in debt, my advice to anyone in debt would be to take a deep breath and go for it and get InTouch with stepchange, best thing you'll do to be in a happier position in life Reviewed on: 1st May 2024

Stepchange make a big difference

I joined several months ago to help reduce my debt level and slowly things are improving for me thanks to Stepchange who get the debts frozen for you interest wise and they deal with the Companies for you reducing a lot of stress from the individual. Reviewed on: 1st May 2024

I felt in a hopeless mess with no way out.

I felt in a hopeless mess with no way out.Stepchange have managed to organise my debts and help with my fimances.They do not shame you and keep you informed.It is like haveing a massive weight taken of your shoulders.I can sleep at night now without the stress and worry i had before.I cannot thank everyone at Stepchange enough. Reviewed on: 1st May 2024

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