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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Great Charity Highly Recommended

Never judging and able to advise the correct course of action for my needs based off of my circumstances. Regular reviews to ensure I kept current and took a lot of the stress away from the situation. Great charity that I would highly recommend. Reviewed on: 12th May 2024

Very efficient,very polite and get things done.

Very efficient,very polite and get things done. Reviewed on: 12th May 2024

Lengthy start but once in all good

Lengthy start but once in all good Reviewed on: 12th May 2024

Very good and very helpful peace of mind

Very good and very helpful peace of mind Reviewed on: 11th May 2024

StepChange helped me when i had no hope and thought...

StepChange helped me when i had no hope and thought i would lose my home Reviewed on: 11th May 2024

Keep asking for security when contact them.

Keep asking for security when contact them. No one ever p8cjs to phone. Still get debt letters. They're useless. Reviewed on: 11th May 2024

Excellent experienced advisors & great service

Excellent experienced advisors & great service Reviewed on: 11th May 2024

My debts are being paid off.

Step Change have changed my life, I'm finally paying my debts. Reviewed on: 11th May 2024

Took my debt and put it into a plan, talked to all t...

Took my debt and put it into a plan, talked to all the creditor's and arranged repayments Reviewed on: 11th May 2024

A weight off my mind.

I came to Stepchange out of desperation, and they took my debt and made it manageable to pay it back, which took a weight off my mind. Reviewed on: 11th May 2024

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