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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16676 reviews)

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4.95

Based on 16,676 reviews, last reviewed 12th May 2026

94350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgmental support I was in despair and they helped to find a way forward. The relief I felt to know things were in control and I wasn’t judged for the situation I was i... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16676)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Efficient helpers

Efficient. Clear communication. Systems well set up. Staff seem overstretched but they will get to you. Once they get to you, you are in stable hands. They are considerate, empathetic, kind and responsive. Also professionalism tops their culture. Reviewed on: 1st May 2024

There is no judgement.

There is no judgement. Clear, concise advice. Everyone is knowledgeable and reassuring. A huge help and I can live my life again without worry. Reviewed on: 1st May 2024

I was really nervous to make the phone call.

I was really nervous to make the phone call. I was completely put at ease with no judgement. Very helpful advice which started me on the path to being debt free. Reviewed on: 1st May 2024

So help full and I do not no what I would have du...

So help full and I do not no what I would have dun with out them Reviewed on: 1st May 2024

I cannot tell you how much finding Step Change has c...

I cannot tell you how much finding Step Change has changed my life. I was drowning in debts. I didn’t know where to go and now I feel like I’m on top and I can see the light at the end of the tunnel of the debts that I have. Step Change always there to help and guide you through the process. Reviewed on: 1st May 2024

Excellent throughout.

Excellent throughout. Always on hand to offer bespoke and nonjudgmental debt advice and all advisors are very knowledgeable and only too happy to help. So grateful to step change for helping me set up a realistic and manageable debt management plan, with my aim of becoming debt free as soon as possible. Reviewed on: 1st May 2024

I have heard about StepChange about one friend of mine.

I have heard about StepChange about one friend of mine. She advised me to contact them, and I would like to say that I have done the right thing. I have spoken with few advisors, and they were very helpful and friendly. StepChange hepled me to choose the right decision for me. I highly recommend to anyone who may need help. Thank you. Reviewed on: 1st May 2024

Fantastic Experience!

I first approached StepChange in May 2018 and finished my plan in April 2023. It was a long road but they were extremely patient, friendly and non-judgmental throughout the entire experience. I rarely needed there assistance but when I did, it was promptly acted on and assured myself every step of the way. I managed to reduce £19,000 worth of debt in five years and it was such a simple process. I'll be forever grateful for the support and assistance they provided. Thank you! Reviewed on: 1st May 2024

So helpful and great advice great people to speak to...

So helpful and great advice great people to speak to give you plenty of time to talk Reviewed on: 1st May 2024

Life changing !

Step change , changed my life , got all my finances under control . I have learned how to budget and haven’t got in any more debt for five years . Friendly and really helpful service Reviewed on: 1st May 2024

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