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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Definitely reccomend step change

Difficult to speak to a person but when I did they were absolutely brilliant! Not once did they make me feel like a criminal. They just helped me. I have been very ill and couldn’t meet my financial obligations but now I can get better without worrying. Reviewed on: 27th May 2026

Great company helped me when I was in trouble

Great company helped me when I was in trouble Reviewed on: 27th May 2026

I have always had a good experience with step change.

I have always had a good experience with step change. Staff are very knowledgeable and helpful throughout the whole process. I have always felt listened too with clear advise and options.follow up has always been very good. Online is easy to manoeuvre around when I have used the portal. Reviewed on: 27th May 2026

financial help

it has helped me very much in my financial situation۔ Reviewed on: 27th May 2026

Tip top.

Great outcome, great service. Superb Reviewed on: 27th May 2026

Best thing I ever done.

Best thing I ever done. Took all my stress away. Now I’m debt free Reviewed on: 27th May 2026

Step change has helped me take control of my finance...

Step change has helped me take control of my finances, I can check how much is left to pay and when my end date will be, this makes me feel like I am getting somewhere to being debt free. Reviewed on: 27th May 2026

Being in debt makes you feel terrible, but having St...

Being in debt makes you feel terrible, but having Step Change to speak to, to advocate for you, to help you feel less anxious and to help manage your situation is priceless. Life-changing. Reviewed on: 27th May 2026

Got me out off a situation were I was so stressed ab...

Got me out off a situation were I was so stressed about my finances to a situation were I can try to plan ahead and clear my debts it will take a while but stepchange have helped me in the right direction thanks Reviewed on: 27th May 2026

I preferred phone consults which are excellent but l...

I preferred phone consults which are excellent but last year tried the website for convenience Reviewed on: 27th May 2026

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