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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16642 reviews)

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4.95

Based on 16,642 reviews, last reviewed 11th May 2026

92700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

20 years in Stepchange I have been with Step change for 20 years and in all that time they have looked after me Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16642)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent, service.

Excellent, service. I would recommend to anyone struggling to manage their debts, just wish I had done it sooner. Reviewed on: 1st May 2024

A life saver

Very good advisors non judgemental & offer excellent advise Reviewed on: 1st May 2024

Straightforward process and the staff are fantastic

Straightforward process and the staff are fantastic Reviewed on: 1st May 2024

Such a helpful company.

After a series of unfortunate events, I found myself in over my head when it came to being in debt. I was recommended to contact Step Change and I was skepticism and a little bit scared of asking for help. I have now been with Step Change for 5 years and no matter how my circumstances have changed, they have always been very accommodating and respectful. They are lovely to deal with and I’ve always recommended them to friends or family who are struggling financially. I am almost debt free and couldn’t have done it without them. Thank you! Reviewed on: 1st May 2024

Great company

I was in a deep depression over the debts I had occurred by a drinking addiction and a gambling addiction and Stepchange changed my life. There was no judgement and they put me at ease straight away, I was then able to sleep at nights. Reviewed on: 1st May 2024

I am struggling with debts

I am struggling with debts however SCDC has been able to help me with managing my debts and have some peace of mind. Reviewed on: 1st May 2024

Perfect advice and spoke without any judgement about...

Perfect advice and spoke without any judgement about my situation Reviewed on: 1st May 2024

empathy and helpfull all the way when life changes a...

empathy and helpfull all the way when life changes and you need a little help Reviewed on: 1st May 2024

Very helpful and supportive.

Very helpful and supportive in providing the best and most suitable repayment plan for our needs. Prompt service and support in getting things set up and expert service in negotiating with creditors on our behalf. Reviewed on: 1st May 2024

Great service

Reassuring, sympathetic staff made so much difference Reviewed on: 1st May 2024

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