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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16741 reviews)

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4.95

Based on 16,741 reviews, last reviewed 13th May 2026

97400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So lovely to deal with. So lovely to deal with. Don’t know where I’d be without step change. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16741)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Every time i ring every body proffesiial

Every time i ring every body proffesiial Reviewed on: 1st May 2024

Staff very helpful and supportive of our situation

Staff very helpful and supportive of our situation Reviewed on: 1st May 2024

Friendly and helpful

Took all the worry away. Slept for the first time in ages. So helpful, and put my mind at ease. Reviewed on: 1st May 2024

Step change will help you.

I only have good things to say about step change. At a time when stress levels are high and you feel like your drowning! This service literally steps in and you will sought out your finances and create a plan! The pathway is clear and concise. There is no judgement only focus is on honest interaction about your finances and you have to face your reality and carefully go through your outgoings and income. The task is important part of journey to managing finances and making a plan .The staff are professional and offer practical advice and support. This is an essential service in my opinion.Their help is the change you need to move forward. Reviewed on: 1st May 2024

Since being with step change I have got back in cont...

Since being with step change I have got back in control of my money and I am more relaxed and happy in my self they have helped me so much to take control of my debts Reviewed on: 1st May 2024

Overwhelmed by debt? Make a change. With StepChange.

When I was at my lowest ebb, and struggling to cope after divorce, I honestly did not know where to turn. I was recommended to StepChange. They gave me advice, and help, but the fact that they did this with unlimited patience, understanding, and support. They also gave me the most precious thing of all. Hope. I have been using their services for a few years now, and am almost totally clear of debts. Absolutely amazing organisation, with the most amazing people! I've recommended them various times, and highly recommend them. Reviewed on: 1st May 2024

My life felt in a rut and at sometimes no way out th...

My life felt in a rut and at sometimes no way out they were understanding and helped me massively Reviewed on: 1st May 2024

Helpful understanding people

Helpful understanding staff made a huge problem manageable, made my decision on debt management easy to understand and accept Reviewed on: 1st May 2024

StepChange, simply amazing.

Quite simply put, without StepChange I would've been at rock bottom with no way up. They have a very simple but intuitive form to fill in with all your details, debts, etc and it's set up without any further input from yourself. Now instead of scraping pennies by at the end of the month, I make a reasonable payment to StepChange and even get to save a little money for any future problems. Reviewed on: 1st May 2024

Understanding, helpful and extremely professional

Understanding helpful and extremely professional Reviewed on: 1st May 2024

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