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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Great service

So helpful and lovely friendly customer care Reviewed on: 5th May 2024

I cannot thank Stepchange enough.

I cannot thank Stepchange enough. During my debt management I was diagnosed twice with cancer. Stepchange was there supporting and getting me through. I thought the day I was debt free would never arrive. And now Stepchange with your help, it has. I always recommend. Thankyou so, so much. Reviewed on: 5th May 2024

Help when needed

They helped me to sort out what felt to be an impossible situation. They were always there to assist with any worries I may have and help me all thro the process .. Reviewed on: 5th May 2024

I am very happy that i asked Step Change for help, but.

I am very happy that i asked Step Change for help. They took on my case straight away and gave me a chance to breath. The only problem i have is that 3 credit card companies are still threatening me that i am not paying and it is affecting my credit rating monthly. Reviewed on: 5th May 2024

Forever grateful to step change.

Forever grateful to step change. They have helped me manage my debt with no judgment and made it very easy. I still have a way to go but it is totally manageable now and I don’t spend sleepless nights worrying about my debts. Thank you step change Reviewed on: 5th May 2024

Brilliant they have really helped me to pay off my d...

Brilliant they have really helped me to pay off my debts Reviewed on: 5th May 2024

I can finally breathe again!

When I called StepChange I was in a bad place, I felt like I was never going to get out of this circle of paying the minimum but only really paying the interest and not reducing my debt. The advisor was ever so lovely, she did not judge me and she truly wanted to help me out. I am now 18 months into the plan and I can finally breathe again. Each month, my debt is reducing and I am closer to becoming debt free. I would 100% recommend this service. And the best thing is that it’s free! So every penny you pay is reducing your debt. Reviewed on: 5th May 2024

20k consumer debt...

I was just under 20k consumer debt when I contacted step change. I'm now half way to being debt free and can still do all the things I love! Reviewed on: 5th May 2024

Literally life-saving

StepChange have helped me to sleep at night by taking away the stress of my debts and helping me arrange affordable payments. My mental health has improved considerably. Reviewed on: 5th May 2024

Struggling for years.

I was in constant financial difficulties for some years before reaching out to StepChange, without their help I dread to think where I would be now. Very professional and non judgemental staff have helped me to overcome my situation with an affordable repayment plan. I really can't thank them enough. Reviewed on: 5th May 2024

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