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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16662 reviews)

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4.95

Based on 16,661 reviews, last reviewed 11th May 2026

93600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and understanding. Very helpful and understanding. Helped with my needs Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16662)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was worried managing some debt after divorce.

I was worried managing some debt after divorce. Step Change were so personable and easy to talk to. They put my mind at ease . Now I feel I don’t have to worry about it and can cope. Everything was very simple and the advisors were kind and understanding. Reviewed on: 1st May 2024

Very supportive and helpful

Very supportive and helpful making me feel happier in my life no one demanding money from me any longer. Just one payment a month and hassle free. Reviewed on: 1st May 2024

If any debt worries, make that call to Stepchange.

I was recommended by a friend. I felt that I was in safe hands from the moment of my first contacting StepChange. I have been dealt with in a compassionate, reassuring, efficient and professional manner. Reviewed on: 1st May 2024

You've been so helpful, when I had issues with my de...

You've been so helpful, when I had issues with my debt you advisors were empathetic and relatable. Reviewed on: 1st May 2024

Totally helped me and turned my worries around.

Totally helped me and turned my worries around. Reviewed on: 1st May 2024

I started with them a few years ago.

I started with them a few years ago.and im glad i did there were very very helpfull. I thank them for all they done for me.thank you. Reviewed on: 1st May 2024

Excellent service speaking to people who understand...

Excellent service speaking to people who understand without judgement, giving lots of advice and working together to support with the best plan available. Reviewed on: 1st May 2024

Very helpful - helped reduce the stress of been in...

Very helpful - helped reduce the stress of been in debt Reviewed on: 1st May 2024

Excellent service

Perfect from initial contact to completion and closure of our account, made it so easy and lifted a weight that we thought we were stuck with Reviewed on: 1st May 2024

Contacting step change was the best decision I made!

I was struggling with my debts for a while before reaching out to step change. Their online service is easy to complete and provided me with options based on my circumstances. I am not making one monthly payment to step change and they distribute it fairly between my creditors. They have taken on all the hard work of contacting my creditors and arranging my payment plans. I can see my significant debt reducing each month and am so glad I reached out to step change when I did. I am now able to manage my money, stick to an affordable budget and reduce my financial stresses. Reviewed on: 1st May 2024

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