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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16662 reviews)

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4.95

Based on 16,661 reviews, last reviewed 11th May 2026

93600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and understanding. Very helpful and understanding. Helped with my needs Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16662)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Felt like a massive weight had been lifted of my sho...

Felt like a massive weight had been lifted of my shoulders when all debt was put into one and payments were made affordable to me Reviewed on: 1st May 2024

Thank you for being great help

Understanding caring and very helpful in every aspect of my needs Reviewed on: 1st May 2024

My goodness!

My goodness! A brilliant service from start to finish which has reduced stress levels considerably. Cant speak highly enough about the personal service and support i have received Reviewed on: 1st May 2024

I went to Stepcange after i just couldnt keep up!!!

I went to Stepcange after i just couldnt keep up with my credit card repayments. i spoke to them online and filled out a budget form, they contacted my credit card providers and now i can keep up, I dont think that will be the end of the stress but hopefully a good start in the right direction. Reviewed on: 1st May 2024

I couldn't be more positive about my experience.

I couldn't be more positive about my experience. Stepchange saved me from despair and helped me get through the hardest of times. Reviewed on: 1st May 2024

I wish i had contacted them earlier!

I was recommended to contact Step Change off one of my debtors, its best thing i ever did. I feel like a weight has been lifted off my shoulders. I wish i had contacted them earlier Reviewed on: 1st May 2024

Debt management plan

Been an a debt management plan for a few years now and coming to the end. They have helped every step of the way. Reviewed on: 1st May 2024

Step change were great.

Step change were great..never once made me feel inadequate or anything. They were always very sympathetic and understanding. Reviewed on: 1st May 2024

Brilliant I wasn't sleeping with all my depth mounti...

Brilliant I wasn't sleeping with all my depth mounting up phoned step change they gave me amount I could afford a month and sorted it all out Reviewed on: 1st May 2024

Brilliant great help, good advice would recommend t...

Brilliant great help, good advice would recommend them to anyone who has a problem with Dept Reviewed on: 1st May 2024

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