Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

I was not in a good place my debt was building I was...

I was not in a good place my debt was building I was advised to use step change to help me with my money worries…….i should have done its long time ago I’m all in order now and putting my health first as I’m not in good heal they did it step by step made it easy for me with my bad health so I felt less anxious ….anybody I say who needs financial help do it today and you will feel so much better the staff have all the time you need …do it don’t think about it ….thank you all staff at stepchange Reviewed on: 4th May 2024

Helpful, friendly and informative

Every interaction has been dealt with promptly and respectfully. All customer service assistants have been friendly and very helpful, explaining everything clearly but without complicating me. Reviewed on: 4th May 2024

I went to Step Change as i Had No Where Else to Turn...

I went to Step Change as i Had No Where Else to Turn too. They Were Great at Helping me Sort out my Payment Plan and Gave Me Peace of Mind. Reviewed on: 4th May 2024

Stepchange was a life saver, after my father passed...

Stepchange was a life saver, after my father passed away. I needed help with my debt. From first call to setting up my DMP they were great. Highly recommend them. Reviewed on: 4th May 2024

Non judgmental care and advice who helped me gain co...

Non judgmental care and advice who helped me gain control of my finances Reviewed on: 4th May 2024

I am so happy that Stepchange was there to help me w...

I am so happy that Stepchange was there to help me with my debts , so helpful and so friendly , nothing is to much trouble in helping to find the best solution so thank you Stepchange Reviewed on: 4th May 2024

StepChange are sympathetic to your needs

StepChange were very sympathetic to my needs and guided me constructively through the minefield that is debt management. They do exactly what they say they are going to do....they contacted my creditors, sent letters and spreadsheets of my current financial situation and also updated whrn creditors passed the debt to another company. All the creditors, when I have called them, confirmed a plan was in place with StepChange and that they were happy with the arrangement and, they too, were also sympathetic to my situation. Reviewed on: 4th May 2024

Very helpful staff.

Very helpful staff.. They explained everything in simple terms. Have managed to pay off most of my debts. Easy manageable payments. Reviewed on: 4th May 2024

They are helpful, give peace of mind and from credit...

They are helpful, give peace of mind and from creditors and are very professional. Reviewed on: 4th May 2024

Stepchange are amazing!

I am hugely impressed with Stepchange, how patient, kind, caring and supportive they have been. I couldn't face dealing with my debts for many months, buried my head in the sand. The phone was always answered promptly and there was no rush to explain anything, great advice re all aspects of completing the budget. I praise them to everyone I talk to about debts! A huge weight lifted off my shoulders. It's an embarrassing position to be in, you can feel ashamed too but not with Stepchange, they are understanding and sympathetic. Awesome people, I've even had a laugh with some people I've spoken to which seems crazy considering my situation Reviewed on: 4th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub