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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

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4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Very friendly people who made me feel at ease whilst...

Very friendly people who made me feel at ease whilst I was very stressed. Sorted a debt management plan for myself . At no point did I feel stressed explaining my financial situation. Before contacting step change I was very stressed and worried Reviewed on: 1st May 2024

First Class Company

From the moment I picked up the phone and spoke to Stepchange to setting up my dmp seamlessly they were absolute proffessionals. I didn't think there was anyway out of my debt but they listened even when I was crying, advised and put my mind at rest. It was the best phonecall I have ever made. Reviewed on: 1st May 2024

I can not thank stepChange enough, helped me out no...

I can not thank stepChange enough, helped me out no end ! Thank you once again . Reviewed on: 1st May 2024

A great weight of my mind since seeking their advice...

A great weight of my mind since seeking their advice have had to contact them twice since and again great support in adjusting my repayment plan. Reviewed on: 1st May 2024

Have been very helpful over the years thank you for...

Have been very helpful over the years thank you for all the help and understanding Reviewed on: 1st May 2024

Easy to set up Payments go out on time every month z...

Easy to set up Payments go out on time every month zero issues and can log into my account at any time to check balances Reviewed on: 1st May 2024

They have helped me a lot with all my debt...

They have helped me a lot with all my debt problems Reviewed on: 1st May 2024

Such a relief!

Does take some time to go through the application on line. However, it’s worth it! I now don’t dread the phone ringing or the mail. All my creditors have accept the payment plan. They don’t chase me. It’s such a relief and I’m not worrying about paying debt off as well as buying the necessities. Reviewed on: 1st May 2024

Step Change was a beacon of hope

Step Change was a beacon of hope in a time of my life when I didn't see a way out. Their Debt management plan has given me peace of mind! And finally I can see the light at the end of the tunnel. Reviewed on: 1st May 2024

Friendly, helpful staff with lots of empathy.

Friendly, helpful staff with lots of empathy. Reviewed on: 1st May 2024

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