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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16668 reviews)

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4.95

Based on 16,668 reviews, last reviewed 11th May 2026

93950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best Debt Advice i have ever had Spoke with a representative , who was calm and reassuring, who had experienced debt himself, who talked me trough several options and together we put ... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16668)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Understanding, kind and helpful.

Understanding, kind and helpful. I've been using step change since 2020 since I lost my job every person I've spoken to from the start has been brilliant no rushing you just a calm caring service Reviewed on: 1st May 2024

Being able to sleep and have a life

Step change is peace of mind and being able to sleep again the help and understanding and not being judged is such a relief Reviewed on: 1st May 2024

Headache free management of my debts.

Headache free management of my debts. No “nasty” letters or phone calls. Monthly statements and annual revue of finances really helped keep everything on track. Best of all no one judged me for getting into a financial mess. Reviewed on: 1st May 2024

Affordable

You only pay what you can afford and they take care of the rest. Reviewed on: 1st May 2024

Completely non-judgemental & 100% confidential.

Completely non-judgemental & 100% confidential. Felt listened to and supported through the whole process. Reviewed on: 1st May 2024

They do all they can to help.

They do all they can to help. They understand the position you are in and how it affects you. Reviewed on: 1st May 2024

Change for the better

They afforded me a transformation of my life into debt free prospect Reviewed on: 1st May 2024

Very helpful and understanding customer service

Very helpful and understanding customer service Reviewed on: 1st May 2024

Best thing I ever did

I was in a real state and was contemplating the worst way to deal with it. I got in touch with stepchange and to say they have saved my life is an understatement Reviewed on: 1st May 2024

From despair to hope, and with luck salvation

From despair to hope, and with luck salvation, that's MY Step change story. Reviewed on: 1st May 2024

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