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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16758 reviews)

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4.95

Based on 16,758 reviews, last reviewed 14th May 2026

98200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really gratefull in helping me in my difficult time... Really gratefull in helping me in my difficult time Staffs were very good friendly.At presnt Iam suffering from STAGE 4 PROSTATE CANCER very difficult... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16758)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Amazing from the start.

Amazing from the start. Made my life so much happier taking the burden away and always excellent customer service. Reviewed on: 1st May 2024

Once I had made contact I was shocked how easy it wa...

Once I had made contact I was shocked how easy it was to set a plan up I was reassured Stepchange would take over the whole process I could finally sleep instead of being in a dark place where the only way out was not to be here !!!! Reviewed on: 1st May 2024

Simple & easy AND NO MORE STRESS!!

Very simple to fill out all the documents online. Simple instructions to follow. No more calls or letters from anyone since setting it up - not one. Huge relief. Thank you Step Change - its an easy STEP to CHANGE your finances! Reviewed on: 1st May 2024

Stepchange helped me when I didn't know which way to...

Stepchange helped me when I didn't know which way to turn they worked everything out without judging me I would recommend anyone struggling with debt to contact them as soon as they could Reviewed on: 1st May 2024

Compassionate/Sensible/Effecient

Compassionate/Sensible/Effecient Reviewed on: 1st May 2024

I found Stepchange very helpful and very easy to dea...

I found Stepchange very helpful and very easy to deal with. My experience with this company was excellent. Reviewed on: 1st May 2024

Step change changed my life - I was struggling to pa...

Step change changed my life - I was struggling to pay multiple debt and they helped guide me through the process arranging everything with creditors and giving me advice. Highly recommend to anyone who is in need of debt advice. Reviewed on: 1st May 2024

Financial freedom is achievable - I promise!

Before I found StepChange I was scared, anxious and worried about my life. I suffer from ADHD and impulsive spending habits sent my finances into free fall. StepChange were so calming and understanding, I was in tears on the first call just because I wasn’t being told off, or unsupported. The debt management plan was simple to set up, and I felt relief immediately - almost 2 years in and 5 to go - but I’m happy and finally in control. Reviewed on: 1st May 2024

Very friendly people who made me feel at ease whilst...

Very friendly people who made me feel at ease whilst I was very stressed. Sorted a debt management plan for myself . At no point did I feel stressed explaining my financial situation. Before contacting step change I was very stressed and worried Reviewed on: 1st May 2024

First Class Company

From the moment I picked up the phone and spoke to Stepchange to setting up my dmp seamlessly they were absolute proffessionals. I didn't think there was anyway out of my debt but they listened even when I was crying, advised and put my mind at rest. It was the best phonecall I have ever made. Reviewed on: 1st May 2024

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