Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very good people, very caring and understanding.

Very good people, very caring and understanding. The staff have a sense humanity dealing stressed customers. Reviewed on: 3rd May 2024

Long-term Solution

Straightforward experience. Efficient approach from Debt Management Team. Stress free, on the path to be Debt Free Reviewed on: 3rd May 2024

Very understanding and thoughtful in the help given

Very understanding and thoughtful in the help given Reviewed on: 3rd May 2024

Friendly , helpful.

These people are so helpful, and friendly. When I first needed help they put me at ease as I thought I would be judged but no they understood my situation. I know if I am worried or need advice they will help in any way and I have someone turn to. Can't praise them enough. Reviewed on: 3rd May 2024

Stepchange literally Life Savers

I was at my wits end not knowing how I could continue to live with the money issues I had and along came StepChange Reviewed on: 3rd May 2024

Been on a debt management plan for many years and it...

Been on a debt management plan for many years and it feels good to see my debts reducing Reviewed on: 3rd May 2024

Stepchange Review

Very helpful good at explaining and reassuring to anxious customers. Reviewed on: 3rd May 2024

Friendly and professional.

Friendly and professional. They have sorted everything out for me and I can worry less. Reviewed on: 3rd May 2024

Sorted me out

Very helpful company sorted out my debts to a manageable amount to pay, so me and my wife were more comfortable. Reviewed on: 3rd May 2024

gave me back my life took a huge weight off my shoul...

gave me back my life took a huge weight off my shoulders first class service Reviewed on: 3rd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6424 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub