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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It’s a great help the service is really good speakin...

It’s a great help the service is really good speaking with operators Been polite and understanding and always try to help Reviewed on: 29th May 2025

very efficient ,helpful and outstanding

you were very Honest and very loyal, you take time to listen someone's problem and very efficient in helping people who were confused and very stressed with the Debt, you are always ready to help people - very excellent with your service Reviewed on: 29th May 2025

Life saving help thank you.

Life saving help thank you. I have rang several times & your advisers are really helpful putting my mind at rest. Reviewed on: 29th May 2025

Helped managed my dept

Helped managed my dept without anxiety and stress and now I am on top of everything Reviewed on: 29th May 2025

Staff have been invaluable

Every time I have needed to call, they have been invaluable with their advice and support. The staff always listens to what you have to say and then responds accordingly. Excellent service, would highly recommend them if you need advice Reviewed on: 29th May 2025

They helped when things were getting very difficult.

They helped when things were getting very difficult. Their expertise helped put me at ease. Reviewed on: 29th May 2025

Great experience

Step change have been fantastic. I was really struggling and the worry was all getting to much. Step change reassured me that they could help. The process was easy and they were always there to answer all question and guide me through the process. I’ve been on my plan for a few months now and it’s so much better allowing me to start enjoying life with all the stress of a large debt. Reviewed on: 29th May 2025

Really a life saver!

Really a life saver! Too a lot of our stress and worries away, we were finally able to sleep at night and live normally! Reviewed on: 29th May 2025

Just so helpful and was there for me when I lost my...

Just so helpful and was there for me when I lost my job after 35 years Reviewed on: 29th May 2025

No judgement

It was easy to talk about my money problems without feeling judged. The plan discussed and agreed has taken so much stress of my mind. Reviewed on: 29th May 2025

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