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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Efficient

Efficient and understood my situation Reviewed on: 27th May 2026

Debt management

I am very happy with the service and there is no judgment Reviewed on: 27th May 2026

Excellent support during difficult times

StepChange helped me when I felt overwhelmed with debt and stress. They explained everything clearly, helped me create a realistic payment plan, and contacted my creditors for me. Since starting my DMP, several companies have frozen interest and stopped charges, which gave me breathing space and peace of mind. The whole process was much easier than I expected, and I finally feel back in control of my finances. Thank you for the support and professionalism. Reviewed on: 27th May 2026

StepChange has literally changed my life.

StepChange has literally changed my life. I have gone from being an emotional mess, stressed out to someone who can now pay of my debts in a manageable amount each month without fear. The only thing I think they can improve is by having a clearer portal that tells you if your debts have accepted your DMP as I still get the occasional letter that panics me but I feel more able to deal with it now Reviewed on: 27th May 2026

Very happy with my experience and would highly recom...

Very happy with my experience and would highly recommend step change. Reviewed on: 27th May 2026

Understanding but not patronising

Stepchange are understanding but not in a patronising way. it’s embarrassing admitting that you can’t handle your ££ effectively but Stepchange support you to get through it. If you miss a payment wt, it’s dealt with seriously but with kindness Reviewed on: 27th May 2026

Very good, professional and considerate

Very prompt and professional. Excellent customer service Reviewed on: 27th May 2026

Very kind, helpful and patient.

Very kind, helpful and patient. Definitely felt so relieved to have contacted them. Would absolutely recommend them to anyone who is struggling with debt. Reviewed on: 27th May 2026

Listened without judgement.

Listened without judgement. Offered an affordable plan, quickly and efficiently. No question sounded too silly for them and answered them all and explained things in full detail. I had to call a few times after plan was set up and didn’t have to hold on too long for call to be answered. The website has lots of information and is easy to use. Reviewed on: 27th May 2026

Any problems you have they will try and sort it...

Any problems you have they will try and sort it Reviewed on: 27th May 2026

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