Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

View other StepChange products

4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Not always had my issues resolved

Not always had my issues resolved Reviewed on: 1st May 2024

A weight off my shoulders

By the time the customer contacts Stepchange they are experiencing such stress, and in such a dark place about finances that it is overwhelmingly depressing, and feels as though the situation can never be improved Reviewed on: 1st May 2024

Helping me out of debt.

Helping me out of debt without losing my home. Managed to stop interest on debts. Thank you Reviewed on: 1st May 2024

Genuinely caring and non-judgmental.

Stepchange were so caring and non judgmental when I first made contact. I was really worried about my situation and felt completely relieved, in control and optimistic for the future having had the advice and a plan drawn up by them. Honestly, I feel so glad and grateful for their help and assistance, knowing that should anything in my circumstances change, they are there to help me find a solution. Cannot recommend enough. In fact, I have recommended to several people I know. Reviewed on: 1st May 2024

Right from the start great customer service helpful...

Right from the start great customer service helpful advice and guidance any problems solved without dramas Reviewed on: 1st May 2024

From sleepless to deep sleep nights

Hi I was in a lot of debt 10s of 1000s of pounds, a call to step change changed all this, you will receive a consultation call to discuss how they can help and they will set up a monthly payment plan and freeze the interest on your cards untill you get it all setup, the customer care team is empathetic and understanding of anyones situation with zero judgement, they are their to help and remove the worry and stress of debt. I cannot speak of them highly enough. Reviewed on: 1st May 2024

A life changing experience for the better

I was desperate and in so much debt and my mental health was suffering . When I discovered Step change I started to get my life back on track . Am so very grateful to them Reviewed on: 1st May 2024

Don’t hesitate- call Stepchange NOW!

Take control of your debts NOW!! Contact Stepchange who will guide you through your options and take the anxiety out of your situation. Reviewed on: 1st May 2024

Helped me to reduce my anxiety/depression over my sp...

Helped me to reduce my anxiety/depression over my spiralling debts. Reviewed on: 1st May 2024

Got myself into trouble with money

Got myself into trouble with money and didn’t know what to do or face up to my situation . After speaking with my mum we looked at ways to solve my problems eventually deciding on step change to help. Reviewed on: 1st May 2024

Alternative products

Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub