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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16684 reviews)

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4.95

Based on 16,684 reviews, last reviewed 12th May 2026

94750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to use I found them easy to use doing it all online and everything was set up with ease. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16684)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helped me to reduce my anxiety/depression over my sp...

Helped me to reduce my anxiety/depression over my spiralling debts. Reviewed on: 1st May 2024

Got myself into trouble with money

Got myself into trouble with money and didn’t know what to do or face up to my situation . After speaking with my mum we looked at ways to solve my problems eventually deciding on step change to help. Reviewed on: 1st May 2024

First class service a organisation that listens to y...

First class service a organisation that listens to your needs and advised and helps resolve your issues.i would recommend this service to anyone they care and the main thing they listen without any judgement Reviewed on: 1st May 2024

Very helpful and understanding.

Very helpful and understanding. Staff are friendly and efficient at what they do. They always take time to interact with you. Cannot recommend enough. Reviewed on: 1st May 2024

They helped us out when nobody else would .

They helped us out when nobody else would , they offered great advice for free and set up a plan that we could easily manage , we’re over 6 years into our plan and will be debt free by the end of the year . Reviewed on: 1st May 2024

Caring People

People that care is what you get when dealing with Stepchange. Reviewed on: 1st May 2024

Lifesavers!

I had to sell my business at a loss due to a change of circumstances & was left with huge debts, I was totally overwhelmed, but stepchange set up a debt management plan with my creditors, got the interest frozen & helped me sort out a sensible budget which still allowed me to live! All completely free of charge…..I really can’t recommend them enough ❤️ Reviewed on: 1st May 2024

Wonderful

Always very professional and the website is easy to navigate Reviewed on: 1st May 2024

I was in deep despair over my debt feeling embarrass...

I was in deep despair over my debt feeling embarrassed and a failure despite working 2 jobs trying to keep my head about water. I finally got the courage and after a non judgmental conversation over the phone, they set me up with a debt management plan. One that was realistic and affordable. I have paid just over half of my debt back which is a massive achievement and I will continue with this until it has been paid in full. The benefit of using StepChange is that they gelp you set up a monthly budget will leads to becoming debt free. I would definitely recommend StepChange to anyone with financial issues. They have given me a new lease of life. Reviewed on: 1st May 2024

Reaching out to step change was possible one the mos...

Reaching out to step change was possible one the most important decisions we’ve ever made. Not only did they help us get our finances under control after Covid ripped out business apart but were now in a position where we will be debt free this year. That alone has potentially saved us thousands of pounds and credit issues. If your in trouble call them and let them help you. Reviewed on: 1st May 2024

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