Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

friendly advice and they take care of everything for...

friendly advice and they take care of everything for you Reviewed on: 3rd May 2024

A life saver.

A life saver. So understanding and non judgemental. Put stabilizers on my rocky financial situation. Hope to be independent soon. Highly recommend them. If you are getting stressed out with financial difficulties, don't hesitate to use their excellent service. Reviewed on: 3rd May 2024

very easy ti understand and very helofull

very easy ti understand and very helofull Reviewed on: 3rd May 2024

Stepchange have helped me to turn my finances around...

Stepchange have helped me to turn my finances around, it seemed like a long journey ahead, but i am now almost at the end which has been simple with their help. Reviewed on: 3rd May 2024

It's so easy to setup a DMP with StepChange.

It's so easy to setup a DMP with StepChange. Any changes you need to make because your current plan becomes unaffordable due to the constant rise in prices of everything in life, it's straightforward and they were happy to oblige Reviewed on: 3rd May 2024

Contacting Stepchange was the best thing i have ever...

Contacting Stepchange was the best thing i have ever done. The advice and helpfulness has continued throughout my management plan. All the people i have spoken to have been friendly and sympathetic and although it was hard to change the way i managed my money or rather didnt as i near the end of my plan it has been worth it. My creditors after knowing i was with Stepchange were accepting of my situation and all agreed to the arrangement that was suggested which was such a relief . Stepchange literally changed my life. Reviewed on: 3rd May 2024

Debt management

Very pleased that I spoke to them and they sorted everything out. Which helped me much more than I can ever say. Reviewed on: 3rd May 2024

Absolutely worry free and affordable

Absolutely worry free and affordable Reviewed on: 3rd May 2024

Life line

Was very helpful and stress free advice Nice having someone to listen to me and help me set up a program Reviewed on: 3rd May 2024

Stepchange has helped me to feel better instantly

Stepchange is very professional and understanding debt charity. I thought I will never get into the financial difficulties, but due to job loss I did . Stepchange has helped me to set debt management plan and I instantly felt much better as I was very worried. I would definitely recommend Stepchange to anyone who is looking to use debt management services. Reviewed on: 3rd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub