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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

StepChange changed my life for the better.

StepChange changed my life for the better. I could not see a way out of my debt until I plucked up the courage to speak to StepChange, they helped me reach a manageable solution and still be able to do things I enjoy. Reviewed on: 3rd May 2024

I was in a financial hole and so stressed and worried.

I was in a financial hole and so stressed and worried. Step change guided me through and have supported ever since Reviewed on: 3rd May 2024

Highly recommend Step Change for help!

They helped me sort all my debts and took control of them for me. I was debt free within 8 months! I could not have done it without their help and advice. I would highly recommend their services for anyone in financial difficulties. Reviewed on: 3rd May 2024

Stepchange staff are extremely, understanding, court...

Stepchange staff are extremely, understanding, courteous and discreet. My whole experience was made very easy. I have piece of mind and have controlled my debt, which has helped me enormously. Reviewed on: 3rd May 2024

Credit card debt

12 years ago we had 43 thousand pounds of credit card debt.With step change help and advice we have reduced this to 12 thousand pounds. Reviewed on: 3rd May 2024

VerQuick and Easy

Very easy to complete all details online, and response time to initial request was very quick. Reviewed on: 3rd May 2024

I got myself into financial difficulty and couldn’t...

I got myself into financial difficulty and couldn’t see a way out and became very depressed. I was referred to StepChange and I haven’t looked back since. They have been absolutely fabulous contacting all my creditors and sorting an agreeable monthly payment to them all. StepChange keep in touch with me to make sure I am not struggling with my payments. I would definitely recommend StepChange as they can change your life for the better. Reviewed on: 3rd May 2024

They have helped me to finally sort my debts out and...

They have helped me to finally sort my debts out and have taken away all the worry. Thank you so much. Reviewed on: 3rd May 2024

They have helped me enormously.

They have helped me enormously. The staff are excellent and incredibly dedicated. Reviewed on: 3rd May 2024

Now we sleep at night

We went from not sleeping at night with worry to feeling calm and reassured. Companies stopped contacting us and our debt is slowly being paid off based on what we can afford. We have never felt judged or condescension when discussing our finances. Reviewed on: 3rd May 2024

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