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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

We've had a plan for a while now and you can keep yo...

We've had a plan for a while now and you can keep your eye on it online. Great piece of kit Reviewed on: 3rd May 2024

They've helped

I've been with step change for a while. They don't charge for their services. It's helped me with my finances to bring everything to 1 monthly affordable bill. Every year I do a financial review and you can do this online aswell. If your in financial trouble give them a call. They will help you. Reviewed on: 3rd May 2024

StepChange changed my life for the better.

StepChange changed my life for the better. I could not see a way out of my debt until I plucked up the courage to speak to StepChange, they helped me reach a manageable solution and still be able to do things I enjoy. Reviewed on: 3rd May 2024

I was in a financial hole and so stressed and worried.

I was in a financial hole and so stressed and worried. Step change guided me through and have supported ever since Reviewed on: 3rd May 2024

Highly recommend Step Change for help!

They helped me sort all my debts and took control of them for me. I was debt free within 8 months! I could not have done it without their help and advice. I would highly recommend their services for anyone in financial difficulties. Reviewed on: 3rd May 2024

Stepchange staff are extremely, understanding, court...

Stepchange staff are extremely, understanding, courteous and discreet. My whole experience was made very easy. I have piece of mind and have controlled my debt, which has helped me enormously. Reviewed on: 3rd May 2024

Credit card debt

12 years ago we had 43 thousand pounds of credit card debt.With step change help and advice we have reduced this to 12 thousand pounds. Reviewed on: 3rd May 2024

VerQuick and Easy

Very easy to complete all details online, and response time to initial request was very quick. Reviewed on: 3rd May 2024

I got myself into financial difficulty and couldn’t...

I got myself into financial difficulty and couldn’t see a way out and became very depressed. I was referred to StepChange and I haven’t looked back since. They have been absolutely fabulous contacting all my creditors and sorting an agreeable monthly payment to them all. StepChange keep in touch with me to make sure I am not struggling with my payments. I would definitely recommend StepChange as they can change your life for the better. Reviewed on: 3rd May 2024

They have helped me to finally sort my debts out and...

They have helped me to finally sort my debts out and have taken away all the worry. Thank you so much. Reviewed on: 3rd May 2024

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