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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16674 reviews)

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4.95

Based on 16,674 reviews, last reviewed 12th May 2026

94250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You send your payment . You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16674)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Simple and the best thing I’ve done

Really helpful from the start. Setting an affordability amount that could be amended to your requirements if needed due to any change. Best thing I done I am now completely debt free and will remain that way Reviewed on: 1st May 2024

I have debt management plan with stepchange.

I have debt management plan with stepchange.the people on the other end of the phone are very reassuring and helpful.i can't fault them..always understanding and patient, polite and approachable... Reviewed on: 1st May 2024

Light at end of tunnel

After getting myself into enormous debt 2018 someone mentioned step change They were very considerate didn't judge just wiling to help. They gave me all the options and I pay an affordable payment each month to my circumstances I'm forever grateful Reviewed on: 1st May 2024

Staff were very helpful and understood my needs.

Staff were very helpful and understood my needs. Reviewed on: 1st May 2024

I had debt of £32000, I was at the end of my tether,...

I had debt of £32000, I was at the end of my tether, I contacted stepchage and everything because so much easier, the staff are fantastic and the service is second to none, if you are in this horrible situation please don't hesitate to get in touch with them, they really do help. I'm now debt free and loving life. Reviewed on: 1st May 2024

Stpchange were there when I thought I had no were t...

Stpchange were there when I thought I had no were to turn .They helped me turn my life back around . Reviewed on: 1st May 2024

A big thank you

I was embarrassed about my situation and from start to finish "step change" have helped me gain control and pay an affordable amount back each month . I wish I did it sooner! Reviewed on: 1st May 2024

They take all the worries and pressures away.

They take all the worries and pressures away. Reviewed on: 1st May 2024

Helped me out so much with all my debts when they we...

Helped me out so much with all my debts when they were getting in top of me Reviewed on: 1st May 2024

Right from the start professionalism and integrity.

Right from the start professionalism and integrity. Reviewed on: 1st May 2024

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