Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16704 reviews)

View other StepChange products

4.95

Based on 16,704 reviews, last reviewed 12th May 2026

95700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange did exactly that. StepChange did exactly that.Changed my life step by step.! Found myself in financial and embarrassing difficulties. My friend told me about Stepchange... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16704)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange helped me take control of my dept, and th...

Stepchange helped me take control of my dept, and they helped to lift the burden of my shoulders and now I feel more relaxed and free from the stress of being in dept. Reviewed on: 1st May 2024

I was treated with understanding and empathy.

I was treated with understanding and empathy. A debt repayment plan was put in place for me. When Covid hit and the cost of living sky rocketed subsequently, the plan was revised with one of the team to make it manageable for. Reviewed on: 1st May 2024

Service second to none

They're always available for queries and questions should I have them. They also provide excellent advice when it's required. Reviewed on: 1st May 2024

Great service

Really friendly. Knowledgeable staff. No judgment just very nice and helpful Reviewed on: 1st May 2024

Really supportive advice and support was not made to...

Really supportive advice and support was not made to feel any shame about my debt knowing how much I’m paying each month and having the assurance my debts are being manged his a huge weight off my shoulders was really struggling with my mental health untill StepChange took over and helped me sort it all out Reviewed on: 1st May 2024

Step change are life savers..

I was literally at rock bottom and in a really bad place. Not only did step change help with my debts, they also gave me details for local mental health contacts. They literally saved my life just by listening and helping get me on the right path. Reviewed on: 1st May 2024

Since I joined I have the whole pressure taken off me.

Since I joined I have the whole pressure taken off me. Reviewed on: 1st May 2024

A weight lifted

From beginning it has been an easy process kind people realising and understanding peoples difficulties, made me feel comfortable and worked with me through the stages with compassion Reviewed on: 1st May 2024

Amazing customer service

I was continually struggling with trying to make even minimum payments on my credit cards.i entered everything I could think of that I needed to pay out each month and Stepchange agreed a payment amount equalling what was left over. They took over my debts and contacted all the relevant companies to arrange a payment. The stress was limited immediately and 1 year on I was able to renew my plan even though I had to increase outgoing s. The staff are very considerate and non judgemental when you speak to them. Thank you Reviewed on: 1st May 2024

Life Changing Support Provided for me

I was recommended Stepchange by Fraud Support after being a victim of Cyber Fraud. Without Stepchange I would have lost everything, I was clinically depressed and in a very bad place. Thanks to their support I am still here today and fighting my way back to some kind of life. Reviewed on: 1st May 2024

Alternative products

Debt advice
from Money Wellness 4.92 from 5630 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub