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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Dont wait Call Stepchange

I wish i had contacted them a lot sooner Reviewed on: 2nd May 2024

You ant going to regret it.

I was so putting this off and yes you get lots of questions and you can be on the phone for over an hour but you know what im so better off, the preasure is off and i am living the best life i have in a very very long time. Im half way throught my debt management plan and it was the best thing i ever did. If your thinking about getting help do it, you ant going to regret it. Reviewed on: 2nd May 2024

I was in dire straits and they fixed it for me

I was in dire straits and just couldn't turn my debt around how much I tried. I talked to Step Change, showed them my incomings and outgoings. They worked out a plan, contacted the lenders and sorted everything out. Now I am ahead of the game and with an end date in sight. Absolutely magnificent and stopped my depression. I love them Reviewed on: 2nd May 2024

Very supportive and provided just what I needed

Very supportive and provided just what I needed Reviewed on: 2nd May 2024

StepChange help me to manage my debt and they are th...

StepChange help me to manage my debt and they are there evrytime I need help Reviewed on: 2nd May 2024

Feel supported

Helping us a great deal, feel very supported, everything is explained in a compressed knowledgable way which gives you confidence that things are achievable. Reviewed on: 2nd May 2024

Professional and Friendly

Been with Stepchange for a while now and they have really helped me in paying off my debts and it's put my mind at ease since been with them, very professional. helpful. friendly. I would and have recommended Stepchange to friends. Reviewed on: 2nd May 2024

Stepchange has helped me through a tough period and...

Stepchange has helped me through a tough period and still helping now. Thank you Reviewed on: 2nd May 2024

We got ourselves into a dreadful debt situation & ju...

We got ourselves into a dreadful debt situation & just by chance a work colleague mentioned they were with step change. It literally changed our lives, yes it’s hard work to pay back what u owe, but step change make u feel like it’s not all your fault & there is definitely light at the end of the debit tunnel. As long as u stick to the plan & are honest with your finances, step change will get u through. At the end we hope never to use them again, but when we needed them (& still do) they were just invaluable. Thank you Step change!! Reviewed on: 2nd May 2024

They are so understanding and helpful and they liste...

They are so understanding and helpful and they listen to you when you are down and struggling with everything Reviewed on: 2nd May 2024

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