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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Every interaction expertly handled

Every phone call and every interaction I have had with StepChange has been supportive and sensitive to my financial situation and my mental health. Every member of staff I have spoken to has been kind, considerate and patient. The services they have provided me with have genuinely changed my life. No matter what I presented them with, they made it all seem more manageable, setting realistic and achievable goals. I now feel more in control of my finances, thusly my life. I cannot thank them enough! Reviewed on: 2nd May 2024

A helping hand

I couldn’t see away out of my problems but after speaking to StepChange there was a way to get sorted out . Reviewed on: 2nd May 2024

I had a very smooth and no-nonsense experience with...

I had a very smooth and no-nonsense experience with Stepchange. My two debts were amalgamated into one only at an amount I could afford. Reviewed on: 2nd May 2024

I was so worried about my debt !

I was so worried about my debt ! Reviewed on: 2nd May 2024

I can’t recommend Step Change enough.

I can’t recommend Step Change enough. They have been so understanding and supportive, I couldn’t have asked for better help. I can’t believe I’m 4 months away from being debt free, which I wouldn’t have been able to do without Step Change. Reviewed on: 2nd May 2024

If it wasn’t for step change I would have lost every...

If it wasn’t for step change I would have lost everything I’m eternally grateful and the day I’m in the clear as in debt free I will donate money to step change regularly Reviewed on: 2nd May 2024

Can’t recommend stepchange enough for the help

Can’t recommend stepchange enough for the help Reviewed on: 2nd May 2024

Treaded very good .

Treaded very good ..and listen to you ..great advice Reviewed on: 2nd May 2024

Stepchange saved me

At the age of 64, I had debts exceeding £50,000, and I didn't think I'd ever get out of debt. I was advised to contact Stepchange. They weren't judgmental. They offered sympathy, and a constructive and practical plan to pay off my debts within a realistic time. I am now approaching my 70th birthday, and I retire tomorrow, debt free, with substantial savings. I cannot praise Stepchange highly enough. Reviewed on: 2nd May 2024

Lifesavers

Stepchange enabled me to turn a mountain of debt into a manageable monthly payment. I’m still paying but there is an end in sight. They were literally a lifesaver as I couldn’t see a way out of my situation. Reviewed on: 2nd May 2024

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