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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14709 reviews)

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4.95

Based on 14,709 reviews, last reviewed 26th Sep 2025

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I completed my DMP this morning with Megan. I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out.... Read more Reviewed on: 26th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14709)

Review of the StepChange, Debt Management:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Whole process was easy and took all the stress away...

Whole process was easy and took all the stress away from me. Reviewed on: 16th June 2025

Helpful and very knowledgeable, contacted all credit...

Helpful and very knowledgeable, contacted all creditors and arrange a much more manageable payment plan Reviewed on: 16th June 2025

Really amazing service

I was feeling really lost and not sure what to do or how to go about getting help with my debts, after getting in touch with StepChange, I felt such a relief and there is light at the end of the tunnel, they are informative and did not make me feel guilty to be in the situation I found myself in. Reviewed on: 16th June 2025

Helped me to get everything set up easily, and my cr...

Helped me to get everything set up easily, and my creditors were happy to wait knowing they’d become involved. Reviewed on: 16th June 2025

It helped me managed all my debts without stress!

It helped me managed all my debts without stress! It helped me find a better way of dealing with my financial problems. It’s a great charity that helps people without any charges! Reviewed on: 16th June 2025

Very helpful and always willing to talk to me when n...

Very helpful and always willing to talk to me when needed Reviewed on: 16th June 2025

Helped with my debit.

Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it. Reviewed on: 15th June 2025

I was extremely worried about my debt and how to han...

I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange everything Reviewed on: 15th June 2025

So far I have had a good experience with Step Change.

So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better with my debt taken care off. I am glad I did go to Step Change for help in repaying my debt that is now affordable. Reviewed on: 15th June 2025

I was in bad place

I was in bad place financially and psychologically. They’ve really helped to get me all sorted again Reviewed on: 15th June 2025

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