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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16771 reviews)

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4.95

Based on 16,771 reviews, last reviewed 15th May 2026

98850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great understanding advisors who listen to personal... Great understanding advisors who listen to personal challenges and consolidated my debt into manageable monthly payments Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16771)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Took a lot of worries of my shoulders, easier to do...

Took a lot of worries of my shoulders, easier to do than I thought. Reviewed on: 1st May 2024

An amazing service.

An amazing service. I am nearly debt free after being in a real mess. They liaised with my creditors and supported me through every step of the process. Every time I spoke to someone they were understanding, kind and most importantly competent. It’s like having a specialist lawyer at your disposal… for free! I can’t think of any other services in our cynical world like this, totally for our benefit with no strings attached. Reviewed on: 1st May 2024

They helped save my life

I was at my wits end, 3 failed suicide attempts and finally my boss recommended step change and they have helped me every step of the way, I'm slowing getting my life back thanks to them, I highly recommend them, and thank them for all their help because if it wasn't for them I wouldn't be here today. If you're struggling honestly reach out help is there. Reviewed on: 1st May 2024

Gave me more than hope

Literally gave me hope and put clarity into a very difficult situation. So Wasy to deal with and very nice people who are well known by and respected by my creditors . The website is easy to use too.... the BEST option by a mile. Reviewed on: 1st May 2024

StepChange have changed my life.

StepChange have changed my life. They’ve taken an insurmountable amount of debt and made it more feasible. I can’t thank them enough for all the help they’ve provided. The best bit is I don’t have to talk to my creditors anymore, StepChange handle everything. Thank you very much. Reviewed on: 1st May 2024

Very good customer service plus resolving my debt pr...

Very good customer service plus resolving my debt problems Reviewed on: 1st May 2024

Saved me from committing suicide

I was drowning in debt and post COVID it became increasingly harder to keep up with my various high monthly payments. Stepchange helped me sort trough my budget and are now managing my DMP . Can't recommend them enough and their outstanding service . Reviewed on: 1st May 2024

Very clear very experienced.

Very clear very experienced.Polite .And helpful . Reviewed on: 1st May 2024

They have helped me sort out my debts so that I can...

They have helped me sort out my debts so that I can relax and stop worrying about stuff they sorted everything so I know what I can afford to pay would recommend stepchange Reviewed on: 1st May 2024

Respectful

Very nice people helping me, I'm from Thailand my English not very but stuff very polite and nice Reviewed on: 1st May 2024

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